Kopeisk machine works passed to service management model based on the Naumen platform

On November 29, 2018 the Naumen company reported that at "The Kopeisk machine-building plant" the project of process automation of service maintenance based on the Naumen Service Desk platform is complete. The implementation implemented by Softline company provided to the enterprise transition to service - the focused management model and increased profitability of business.

In the conditions of the competition priority tasks of the enterprise are ensuring high quality and efficiency of production. For this purpose the plant's management holds reorganization events, of which the complex project of creation and automation of service processes in scales of all enterprise became key. The partner of the project selected Softline company.

"For achievement of business effect, first of all, it was necessary to increase automation level with a scope of all processes. It required the solution allowing to optimize work of IT due to transformation and creation of unified integration environment for end-to-end process management. Implementation of the Naumen Service Desk platform allowed us to unify IT processes and to pass to service - the focused management model. Unified information environment is created that allows to manage effectively IT and business processes. Thanks to transformation of processes productivity of work of a support service increased, qualified specialists are exempted from routine transactions, uniform distribution of loading taking into account the fixed areas of responsibility is provided". Sergey Vasilyev, head of department of the automated control system for the JSC Kopeisk Machine Works enterprise

It is successful to implement service approach in scales of all enterprise, to perform transition from chaos to structurization and process automation, it became possible thanks to a maturity of processes and the involvement of the top management of the plant into carrying out conversions. Use of opportunities of the universal solution Naumen Service Desk allowed to achieve increase in efficiency of operating activities of IT department in the conditions of a limited number of the qualified resources and provided tools for further expansion of scales of automation, outside IT.

During the project incident management processes, are built by service requests, changes, configurations. The service Service Desk is organized, the directory of services is created and automated, report forms are developed. About 1000 users are connected to the created system.

"General digital transformation forces top management of large enterprises to reinterpret business processes, methods of management, to think as information systems are arranged. Idea implementation service - the focused production is one of features of the fourth industrial revolution, the industry 4.0. Necessary practicians for this purpose are the cornerstone of ITSM. The Naumen Service Desk platform completely covers requirements of service approach and allows to implement transformation taking into account specifics of the specific enterprise". Dmitry Rubin, director of the department of IT automation systems and service maintenance, NAUMEN