The LabQuest network has introduced a patient's personal account based on the MILA N3.Health service

2025: MILA White Label Implementation

Laboratory network "LabQuest" has implemented for its medical centers "Q-Clinic" the personal account of the patient MILA White Label on the basis of the N3.Health platform from the company "ElNetMed." The solution allows patients to make appointments, receive test results, consult with doctors online and manage medical documents in a single digital space. ElnetMed announced this on April 28, 2025.

LabQuest is one of the leading laboratory diagnostics networks in Russia. Previously, the company used the product of a large vendor, but faced a number of restrictions: an overly difficult client path for both patients and employees, a high cost of scaling and a lack of flexibility in adapting to the specifics of the business.

After a detailed market analysis, which included an assessment of the capabilities of various products, integrations with medical and laboratory information systems, as well as the flexibility of improvements, LabQuest chose MILA White Label as the optimal solution for the ratio of functionality, cost and adaptability.

We were looking for a solution that will combine laboratory and medical services, electronic document management in a single digital ecosystem. MILA was the best on the market: it covers all our needs - from online recording to telemedicine with authorization through Public services, integration with MIS and a mobile application. At the same time, we did not have to invest millions in our own development, - said Evgeny Rogozhnikov, Chief information officer of LabQuest Group of Companies.

A version of the MILA cloud personal account, branded in the style of Q-Clinic centers, has been deployed on the company's domain for patients. It provides test results and other medical documents, an appointment for face-to-face and telemedicine consultations, a call to the house, and payment for telemedicine services. Through the built-in widget on the LabQuest and Q-Clinic website, patients can view the schedule of doctors without authorization, and to make an appointment, you can verify through Public services or fill out a simple application form.

Additional services include searching and booking drugs in pharmacies, uploading the patient to the medical record of his own documents, the ability to share documents with doctors before consultations. The personal account is available in the web version, as well as as a mobile application under the "LabQuest" brand in the App Store, Google Play, RuStore and GetApps.

The introduction of a personal account based on MILA allowed Labkvest to solve key problems: to provide patients with convenient access to test results and medical reports, simplify appointment, reduce the burden on the contact center by automating processes and minimize errors in processing applications. Integration with the IIS "First Bit" allows you to synchronize the data of doctors, schedules and services without manual input.

As of April 2025, 54 branches of the combined network "LabQuest" and "Q-Clinic" were established in MILA in 13 regions of Russia and 91 doctors were added.

In the future, LabQuest plans to expand the functionality of its personal account: add a loyalty program, introduce interpretation of laboratory tests by doctors, and develop telemedicine consultations, which will increase customer returns and increase the company's revenue. Cross-partnership with other medical organizations will allow you to include recommended specialists in the service - without losing the user in the "digital corridor."

For us, MILA has become a digital hub where laboratory and medical services converge. This is exactly the solution that will allow us to maintain rapid growth rates without sacrificing the quality of service. It not only closes our current needs, but also makes it possible to scale along with business development. MILA will become the digital core of the entire retail segment of the company. Based on the platform, we plan to create a comprehensive ecosystem that includes not only basic medical services, but also various tools to increase patient engagement. Of particular value is the openness of the N3.Health team to dialogue and the willingness to develop the product with us, taking into account our business processes, - commented Evgeny Rogozhnikov.

MILA White Label is a ready-made solution for clinics, which, thanks to the capabilities of the integration platform, N3.Health allows you to combine the work of such digital services as an integrated electronic patient medical record, data transfer to the Uniform State Health Information System, doctor's appointment, telemedicine, data exchange with different participants in the healthcare market. And, ultimately, create a balanced ecosystem around the patient, taking into account the requirements for ensuring the security of personal data. Using the example of cooperation with LabQuest, we see the effectiveness of the 1 integration - many opportunities approach and plan to continue developing our platform and its solutions in this direction, "said Irina Skvortsova, MILA project manager at ElNetMed (integration platform N3.Health).