MTS Exolve provided corporate services to Luidor

2024: Enterprise Services Provision

MTS Exolve provided corporate services to one of the holdings in Russia for the sale and maintenance of commercial and passenger cars "Luidor." MTS Exolve announced this on August 7, 2024.

Among the services provided are more than 160 direct city and mobile numbers, which the company can use to ensure effective communication between employees, to communicate with customers and number tracking.

In addition, MTS Exolve ensured the operation of the hotline at numbers 8-800, which allows customers of the Luidor network to quickly receive the necessary information and technical support. The service works around the clock and free of charge in 13 cities of Russia (Moscow, St. Petersburg, Ufa, Kazan, etc.), in which car dealerships and technical centers "Luidor" operate. For the auto business, telephony is one of the main tools for interacting with customers - both incoming calls and processing requests left on the site in outgoing mode are taken into account here.

We are constantly growing and growing, opening offices in new regions - hence the need to scale resources for organizing work and tracking the effectiveness of advertising campaigns. Every month, about 5,000 calls are received to Luidor numbers provided by MTS Exolve, so high dialing and connection reliability are decisive factors in choosing a telephony supplier. When clients from different regions of the country can call easily memorable numbers, and employees can communicate with each other without technical failures, then the work is built efficiently, - said Sergey Gusev, General Director of Luidor LLC.

Effective communication is an important tool in doing business, "commented Kostas Dubosas, MTS Exolve Sales and Service Director. - Luidor now has the opportunity to provide customers with communication by both mobile numbers and direct city numbers, which helps to improve the level of service, build trust and provide additional business opportunities. The number 8-800 is convenient in the presence of a large number of calls, since thanks to it, customers will be able to quickly reach technical centers at any time of the day. We are confident that our services will help the Luidor network to optimize the processes of communication and customer service.