Lumax Electronics (1C:Enterprise 8. Trade and Customer Relationship Management (CRM))

2021: Automation of accounting using PP "1C:Enterprise 8. Trade and Customer Relations Management (CRM) "at Lumax Electronics LLC

About Customer and Project

To organize the storage and use of information on customers, Lumax Electronics LLC introduced the software product 1C:Enterprise 8. Trade and Customer Relationship Management (CRM). " The implementation was carried out by 1C-Rarus.

The company in Lumax Electronics LLC has been represented on the Russian market since 2005, is one of the largest integrators and suppliers of equipment for television broadcasting systems, cable, satellite and terrestrial television.

The management of Lumax Electronics LLC pays considerable attention to the quality and efficiency of customer service using modern information technologies.

For 2021, the goal was set: to improve the tools for working with the client base and increase the level of service.

The software product "1C:Enterprise 8. Trade and Customer Relationship Management (CRM) "and 1C-Rarus integrator.

Preparation and commissioning of the information system were carried out without stopping the current work tasks. At the time of mastering the new functionality, 1C-Rarus consultants were always in touch and promptly helped with emerging issues.

As a result of operational accounting automation, the customer received the following advantages:

• In terms of customer interaction
  • Storage and use of contact information, history of requests and sales is organized. Searching for information takes 2 times less time;
  • The response to incoming requests and the provision of the necessary information is faster;
  • No customer contact with the company is ignored. Customer loyalty has increased, there is an increase in repeated sales and referrals.

• In terms of organization of business processes
  • Increased control over correctness and effectiveness of work performance by employees;
  • It has been easier to collect requirements to form orders to suppliers;
  • Warehouse record keeping is up-to-date.

• In terms of marketing activities
  • Financial investments in advertising and profitability of shares and special offers are analyzed. Due to this, the most successful events are held and repeated.

Functions

The following functions are automated:

• ABC/XYZ Sales Analysis
• Settlements with customers
• Settlements with suppliers
• Wholesale trade
• Customer Ordering
• Ordering suppliers
• Calculation of standard cost of orders
• Supplier Relationship Management
• Warehouse Inventory Management
• Pricing, Price Lists

Maintenance

• The Internet version of ITS and ITS Internet services are used
• Consulting is carried out on methodological issues of working with the 1C program
• Consulting is carried out on technical issues of working with 1C software products
• Preferential support has been issued 1S:ITS

Works performed

The following works were performed:

• Delivery of software products to the customer's office
• Individual training at the customer's office
• Consulting on the choice of software and options for its maintenance
• Initial Settings for Standard/Industry Solution (Program) to Start Accounting
• Selling Selected Products
• Installing Software on Customer Computers