Implemented "Management of office buildings" 1C:ITIL

On July 14, 2016 the 1C-Rarus company announced end of system implementation of 1C:ITIL PROF in JSC Management of Office Buildings.

Project Tasks

For effective work the enterprise needs to reveal timely the problems arising during operation of objects, to react quickly to them, to strictly control the course, terms, quality of works and also observance of standards of accomplishment of different tasks. The managers managing objects heads of services and directorates need operational receiving up-to-date data about existence in warehouses of goods and materials, purchases and plans for precautionary repairs. The personal reporting using which they can control execution of requests on the objects is necessary for representatives of customers and estimate quality of work of "USZ"^[1].

"USZ", (2014)

The information system for streamlining and acceleration of processing of requests, an exception of their loss, fall forward and quality of works on objects was required for the company. For the solution of these tasks selected the 1C:ITIL PROF system developed by specialists 1C-Rarus.

We rather deeply studied business processes of the company, estimated as far as they lay down on standard logic of work of the selected system. During the project we partially customized the program under our requests, and partially - carried out reengineering of our business processes. Today we use the principles service management - ITIL - in operational management of all business, in all directorates and services "USZ". Our work is built using five basic processes of ITIL now - incident managements, requests, configurations, service quality and problems. Kirill Andreyev, deputy CEO for IT of USZ company

Project Results

For July 14, 2016 in a system the staff of six directorates of customer company and four servicing services work:

• managers of divisions,
• chiefs of services,
• managing directors of objects,
• economists and accountants.

A system daily registers and processes about 5 thousand requests for service of the state objects. Further requests are automatically transferred to responsible persons along the routes configured in a system. 500 employees of the company who are assigned to different objects and execute different types of works, daily see the list of affairs "to accomplishment" and plan own loading taking into account priorities.

1C:ITIL is integrated with the 1C: Manufacturing Enterprise Management system which is used in the company for a managerial and inventory control.

Planning of precautionary repairs on each object in management and each service "USZ" is automated. All works which are conducted within these plans are delegated to contractors in the form of specific objectives. Control over the implementation of plans of precautionary repairs is exercised personally by the CEO of the company, and the information system helps it with it. Today all works on precautionary repairs are performed timely and in full. On each task it is possible to trace the contractor, quickly to contact him in case of need completions or to estimate quality of execution of works. Kirill Andreyev

Formation of the management reporting is optimized. The director daily obtains now up-to-date data about work of divisions which allow it to estimate a condition of already arrived requests, to trace the implemented and unrealized tasks, to analyze labor input of execution of works and loading of employees. In addition in 1C:ITIL reports for heads of objects and chiefs of services form. It helps to control quickly a situation on objects and in divisions. Reliable data about activity of the company help the management to find new methods for cost reduction, quality improvement of services and increase in profit. As a result in the first months of use of a new system it was succeeded to reduce cost value of the rendered services by 5% and for 7% to increase turnover of the company.

1C:ITIL helps us to react quickly to the arising problems and in time to render high-quality services to customers. Any request is not lost now, all requests are executed in time and in full. We not only could find ways for cost reduction on execution of works, but we also managed to increase turnover of the company by 7%. We are grateful to experts 1C-Rarus for the recommendation of this product and effective cooperation about its implementation and adaptation. Kirill Andreyev

Notes