Meyerton Engineering transferred service of IT structure to outsourcing

On March 31, 2015 the Softline company announced the beginning of the project of technical support of IT infrastructure of Meyerton Engineering company.

Project Tasks

The management of customer company was faced by the purpose: provide smooth functioning of IT infrastructure, minimizing forced idle times of workstations. As the partner attracted Softline company.

Project Progress

Within the project specialists of the contractor offered the customer the service package satisfying the needs for a part of monitoring of IT systems.

Meyerton Engineering received a dedicated line for the solution of technical issues through service ServiceDesk, by e-mail and by phone.

Within the project works are performed:

• network equipment is installed and configured;
• management of the office software is provided;
• services of the technical manager are provided.

Are provided with service technical, mail and proxy servers, workstations of users (notebooks and the PC), peripheral equipment, security systems.

Project Results

The customer excluded need of hiring of own technical specialists that helped to optimize maintenance expenses of IT systems. The fault tolerance of infrastructure is completely provided and all necessary services for correct work of IT services are received.

"In a portfolio of Softline services there are packaged solutions including the different number of the services provided on different conditions. Existence of such options helps the customer to select optimal feature set of technical support and further regularly to perform monitoring of IT systems, increasing their fault tolerance and working capacity", - Sergey Smolov, the senior sales manager of company services of Softline reported.

"The technical support services provided by specialists of Softline increased quality of work of key IT services of the company that allowed to minimize risks of idle time of workstations of users and to provide the continuity of IT processes", - Mikhail Malkov, the director of Meyerton Engineering noted.