OptimaServices (Optima Group) implemented the CleverENGINE project on the OMNITRACKER platform OMNINET company

Choosing a Solution

Before to make the final decision on the choice of a new product, specialists of OptimaServices carefully studied and compared all key automation systems of the largest suppliers in the Russian market. The new platform, first of all, had to automate processes of management of Addresses and Configurations, at the same time processes of transfer had to be carried out to the minimum terms.

Project Progress

The project on implementation of technical solution of CleverENGINE implemented on the OMNITRACKER platform was broken into four stages. The first stage, audit and process optimization, took three months; the setup of a system following it on duration was equivalent to the first stage; the third stage devoted to pilot operation was carried out in a month. The fourth, final stage – replication. Aggregate term from the beginning of works to the first registered address in the industrial environment took about half a year. Now work at new software:

• The first support line of 24/7 clients, four employees are involved in a day shift;
• The second or third support lines (~ 60 groups);
• Staff of the companies contractors;
• Staff of Customer companies (~ 12,000 people);

Result

Already now specialists of OptimaServices note the positive changes which became possible as a result of implementation of the new software. The reporting set-up time accelerated, processes became more managed. At the same time, efforts and costs from the company were minimum - the project was implemented without external consulting, own resources. External costs consisted in purchase of licenses and the equipment and support. The new solution allows to organize as soon as possible rendering IT services to new Customers, to make transparent integration of the Servicedeskoptimaservicesi systems of her Customers. It will promote plans OptimaServicesпорасширениюспектраЗаказчиков and okazyvayemykhuslug.

"Our new project served as the next confirmation that effective solution can and should be simple and easy performed by. We know the Optimakak Group large technology holding with a great number of serious customers from energy industry of the financial sphere, retail and large industries. Serious experience of Group in the field of IT outsourcing and further plans in the market allow us to hope for cooperation increase in the long term" - kommentiruyetmikhael MichaelDobner, the CEO of OMNINET in Russia and the CIS.