Optima Services implemented the project on transition to new technical solution of CleverEngine on the Omnitracker platform of Omninet company

The Optima Services company is the structural division of the Optima group specializing in IT outsourcing provision of services — implemented the project on transition to new technical solution of CleverEngine on the Omnitracker platform created by the German specialists of Omninet company. As result, Optima Services had an opportunity to increase the speed and quality of fulfillment of requirements of customers. The new automation system allows specialists of Optima Services to make quickly changes according to the current requirements.

"The Optima group specializes in the complete solution of tasks of the customer — from the moment of audit before technical maintenance — the chairman of the board of directors of group Andrey Shandalov told. — One of our divisions, Optima Services, offers services and solutions in the field of operation and management of IT infrastructure and IT outsourcing. We do everything to reduce costs of the customer and to optimize his business processes. Transition to CleverEngine based on the Omnitracker platform will allow to implement required functionality in shorter terms".

Before making the final decision on the choice of a new product, specialists of Optima Services studied and compared all key automation systems presented at the Russian market. The new platform, first of all, had to automate processes of management of addresses and configurations, at the same time processes of transfer had to be carried out to the minimum terms.

The project on implementation of technical solution of CleverEngine was broken into four stages. The first stage, audit and process optimization, took three months. The setup of a system following it on duration was equivalent to the first stage. The third stage devoted to pilot operation was carried out in a month. The fourth, final stage — replication. Aggregate term from the beginning of works to the first registered address in the industrial environment took about half a year.

Work at new software: the first support line of 24/7 clients, four employees are involved in a day shift; the second or third support lines (~ 60 groups); staff of the companies contractors; staff of customer companies (~ 12 thousand human.

Specialists of Optima Services note the positive changes which became possible thanks to implementation of the new software. In particular, the reporting set-up time accelerated, processes became more managed. At the same time efforts and costs from the company were minimum — the project was implemented without external consulting, own resources. External costs consisted in purchase of licenses and the equipment and support payment.

According to Optima, the new solution allows to organize rendering IT services to new customers in short terms, to make transparent integration of the Service Desk Optima Services systems and her customers. "It will promote plans of Optima Services for expansion of a range of customers and the rendered services" — consider in the company.