PLTs AS (1C: Management of manufacturing enterprise 8 3)

Tasks and project objectives

Project objective automation of accounting of customer relations, automation of work of sales department and interactions in the company.

Project Results

• Integration with the IP telephony, the website and the systems of web analytics is made that allows to receive end-to-end analytics of sales from a lead source before shipment of products;
• Control of number of the actions (calls, letters, meetings) made by the staff of sales department for the selected period about a possibility of comparison of indicators between employees is implemented;
• Convenient and operational collecting and registration in the system of customer information is adjusted;
• Problem definition on clients and reminders on them for ensuring control of timeliness of their accomplishment and also fixing of violation of the delivered terms is automated;
• Business processes of sales department and related departments of production, purchases and logistics are automated, the functionality the document "The Request in Department of Logistics" is implemented;
• The efficiency and speed of passing of routine transactions on formation of primary commercial offer, predesign of order cost, sending the offer to the client is increased.