Polymer Pipe Plant (TVEL-PEX) (1C:CRM. Module for 1C:ERP and 1S:KA2)

2022: Automation of customer relationship management and sales management based on PP "1C:Enterprise 8 CRM Prof" in JSC "Polymer Pipes Plant"

About Customer and Project

"Polymer Pipe Plant" uses "1C:CRM. A module for 1C:ERP and 1S:KA2 "for managing customer relationships. The CRM unit built into the accounting system helps the plant to effectively build relationships with more than 1000 construction and municipal heating network companies.

Polymer St. Petersburg Pipe Plant, TVEL holding member ON makes , flexible insulated pipelines. TVEL-PEX pipes are used for external heating, hot and cold water supply networks.

The process lines of the plant consist of five lines for extruding the supporting pipe from crosslinked polyethylene and two lines for heat and waterproofing. Heat-insulating properties of polyurethane foam are combined with application of internal functional pipe from chemically modified polyethylene pex-a, which is not subject to corrosion, withstands high temperatures.

The plant delivers pipes, helps in the design of networks, trains the installation of pipes, it is possible to install and heat-waterproofing pipeline joints at customer facilities. It is important for the company to capture customer needs, technical features of facilities and service options.

For help in choosing a program for automation, they turned to 1C-Rarus, the developer of CRM systems. The plant management decided to expand the capabilities of the accounting system of the enterprise by introducing the module "1C:CRM. Module for 1C:ERP and 1C: КА2. "

1C-Rarus experts have made settings for the "Customer Relationship Management" unit. The program is being updated, consulting on technical and methodological issues is being conducted.

Sales and plant management received a tool to manage the customer base. Calls of existing and potential customers are recorded, the processes of lidogeneration and transfer by stages of the sales funnel are set up. For company managers, the ability to view the history of communication with customers is important. Information transfer and interaction between departments of the enterprise has been simplified.

The implementation of the CRM module allows the company to effectively build relationships with more than 1000 construction and municipal heating network companies in large cities of Russia.

Functions

The following functions are automated:

• Customer Relationship Management (CRM)

Maintenance

• The Internet version of ITS and ITS Internet services are used
• Consulting is carried out on methodological issues of working with the 1C program
• Consulting is carried out on technical issues of working with 1C software products
• Preferential support has been issued 1S:ITS

Works performed

The following works were performed:

• Delivery of software products to the customer's office
• Consulting on the choice of software and options for its maintenance
• Initial Settings for Standard/Industry Solution (Program) to Start Accounting
• Selling Selected Products