Portenergo has implemented ServiceVizor to improve the efficiency of personnel

2024: ServiceVizor Implementation

Portenergo is implementing ServiceVizor to improve the efficiency of personnel The MCD announced this on August 8, 2024.

source = MCD

The Portenergo production complex includes dozens of high-performance compressor and pumping units, modern transshipment systems, refrigeration units and a pipeline complex. It is essential for the enterprise to maintain the reliability of this equipment, as well as reduce the number of downtime and unscheduled repairs. In order to ensure this, management needed to solve a number of problems.

The first problem was a small staff of qualified specialists who can quickly and efficiently perform equipment repairs. If for some reason they were absent from the workplace at the right time, a downtime was formed at production. In addition, often new employees did not know how to properly repair this or that equipment. Experienced specialists were forced to spend time training them.

Another problem was that the repair documentation was scattered - it was either in paper form or absent. As a result, repair work was carried out at the expense of the knowledge of experts who have long been working at the enterprise. These factors affected the quality of the work, since employees could not always use the available information correctly. In addition, different experts used different methods of repairing equipment. Although in each case the repair was carried out efficiently, it was necessary to standardize the process.

Joint work with Portenergo began with a pre-project survey. The data provided by Portenergo included a step-by-step description of the repair process, the tools used, the time and executors involved. They made it possible to develop a 3D model and a process flow chart, as well as to determine the main features of the repair process at the enterprise. This result formed the basis for the adaptation of the system.

To create 3D models, its own photogrammetry method was chosen, developed by specialists of MCD JSC. It made it possible to form a 3D model in a short time by shooting photos and video images of equipment on the camera of a mobile device. Subsequently, this approach was repeatedly used - as the equipment was repaired, its shooting and digitization were sequentially carried out. Animated 3D models were superimposed on repair algorithms created by experts of MCD JSC. This made it possible to create interactive guides in a short time.

Throughout the project, we closely monitored the engraftment of our decision. One of our main tasks was to ensure the long-term implementation of the system and further scaling. In addition, given the small staff of specialists, we had to implement the system, minimizing the use of enterprise resources and distracting people from their main production activities. At the same time, it was important for us to get feedback from the end performers. We optimized the process of collecting information repair practices - conducted brief interviews with qualified repair locksmiths according to a predetermined scenario. They made it possible to formulate and record their best practices - what actions and in what sequence they performed when repairing specific equipment, which must be monitored during these works in order to guarantee high-quality repairs. After agreeing with the locksmith, these records - a sequence of steps performed during repairs - we included in the interactive guide. Gradually, we made sure that the people on the part of the customer themselves transmitted this information to us, and we became one team that works together on a common task, "said Andrei Krylov, director of the digital technology center of MCD JSC.

The provision of interactive manuals made it possible to remove the extra burden from Portenergo specialists, including those related to the training of new employees.

Within the framework of the project, ServiceVizor was also customized specifically for the needs of the enterprise. For Portenergo specialists, repair forms that record the results of repairs play an important role. Specialists of JSC "MCD" digitized these forms, thus increasing their reliability. Now employees can record work immediately during the repair process, and not after the work is completed. The algorithm of the system excludes the transition to the next stage of operation, if the current result is not recorded.

ServiceVizor can run on any. tablets Android At the Portenergo enterprise, a mobile tablet is used as a device for repairmen as the most suitable for working in the repair shop, bypassing equipment. Tablets allow you to comfortably see both the text description of the work and the 3D model, quickly open and familiarize yourself with the operation. Since it was necessary to take into account the requirements for explosion safety and fire safety, as well as production conditions, the experts of MCD JSC ensured the supply of explosion-proof plates to the enterprise. In addition, especially for Portenergo, the system interface was improved so that it would be convenient for a gloved worker to use it. It eliminates erroneous presses, provides convenient information entry and reading production instructions from the screen.

Within the framework of the project, MCD experts completed two major tasks. The first is the adaptation of the basic configuration of ServiceVizor, taking into account the features of Portenergo. The second task was to implement a key scenario - repair of production equipment.

Today, the Portenergo production system helps to perform high-quality work for specialists in the repair and mechanical workshop. If there are sudden defects that require quick repair, the digital instruction can significantly reduce the time spent on repairs.

In the near future it is planned to scale the project. This will allow not only to expand the system to other equipment, but also to solve the difficulties associated with the need for import substitution of parts. The specialists of MCD JSC plan to scale the system in such a way as to increase the traceability of defects and repairs, and thereby gain time when searching for and ordering spare parts, as well as planning the resources necessary for repair.