RN Bank transfers credit managers to updated web platform

2020: Establishment of a centralized communications system

The development of the Bank's dealer network made it necessary to create a centralized communication system that can provide convenient communications with partners and take into account many nuances of interaction with credit specialists. The development of the system began in 2020, the Moscow company.defa became the executor of the project, which announced this on March 3, 2021.

The portal helps credit managers in the field, through a web interface, interact with the back office of the Bank and exchange documents with credit specialists in dealerships. The portal also allows you to track the effectiveness of each manager, generate reports and monthly certificates for accrued bonuses.

A highly loaded web portal was identified as the main platform server , part was developed on PHP Symfony, and the client using vue.js, node.js, nuxt.js, vuetify.jsu Database acted. PostgreSQL As part of the project, it was developed integration with internal systems through bank open interfaces API and using developed web services. Entering the portal for credit managers is absolutely safe and secure. two-factor authentication

Another important tool that the Bank received as a result of the project is the document template, which allows portal administrators to create any document template (contract, form of certificate) or change the old one independently of the developer.

As of March 2021, the bank's dealer structure was completely transferred to the portal: brands, dealers, dealer sales points, all the roles of dealers and bank employees. The main processes are at the stage of pilot operation, within the framework of which the Bank's dealers in real business conditions use the portal to solve their tasks. In the future, the databases data of credit managers will be transferred to the solution: the moment of data migration will be used to catch errors and problematic acts.

After the completion of the pilot project, credit managers of the brands Renault, Datsun, Nissan, Infinity will switch to the solution - only about 2,000 unique users. Together with the heads of credit departments and employees of the bank, the total core of users of the portal will be more than 3,000 specialists. And this number will be doubled after Lada dealers are connected to the portal.

Plans for the development of the portal also include scaling to new processes. The system will include procedures for issuing dealers, points of sale, managing their contracts, publishing dealer acts and reports, as well as reports of credit managers. The solution platform will also automate leasing processes (fleet management).

The dealer portal is an important business tool that helps us maintain a high level of credit service. Specialists of the company.defa showed their professionalism and responsibility in the tasks of development and technical support. This allowed us not to think about technical details, to focus all attention on the development of processes and to maintain a focus on the needs of credit and insurance managers, KM-coaches and heads of credit departments, "said Dero Xavier Gerard, Chairman of the Board of RN Bank.