Rostelecom Contact Center will improve the quality of customer service "RSHB-Life Insurance"
| Customers: RSHB-Insurance Contractors: Rostelecom Contact Center MC NTT Moscow Center for New Technologies and Telecommunications Product: РТК КЦ: DO Digital Assistant RoBot (DO RoBot)Second product: RTK CC: DO Know Knowledge Management System Third product: RTK CC: DO Speech Voice Analytics System Project date: 2025/08
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2025: Customer Service Digital Upgrade Plan
Rostelecom Contact Center will conduct a large-scale digital modernization of the RSHB-Life Insurance client service. As part of a technology partnership, the insurance company is starting to use IT solutions: voice analytics and knowledge management systems using artificial intelligence (AI) technologies. Rostelecom Contact Center announced this on September 2, 2025.
with DO Speech Voice Analytics System the help AI of in real time analyzes the requests of RSHB-Life Insurance customers, identifies the reasons for their dissatisfaction and determines the points of service growth. DO Know Knowledge Management System helps operators accurately and promptly provide information on customer requests. To automate answers to frequent questions arriving on the direct line and in chats, "" Rostelecom Contact center uses a digital assistant, DO RoBot also based on AI. All solutions of Rostelecom Contact Center are included in. register of Russian software Ministry of Digital Development of Russia
Шаблон:Quote 'author=said Alexander Svyatets, General Director of Rostelecom Contact Center.
Шаблон:Quote 'author=noted Artem Gonchar, Deputy General Director of RSHB-Life Insurance.
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