Sakhalin Energy transferred management of infrastructure operation and development to 1C: TOIR

2020: Translation of management of infrastructure operation and development into 1C: TOIR

On May 25, 2020, Desnol Soft announced the digitalization of the business processes of one of the divisions of Sakhalin Energy, the Department of Infrastructure Operation and Development, which provides services to the complex of houses for the residence of company employees, public and industrial buildings, as well as office buildings in Yuzhno-Sakhalinsk. At these facilities since the fall of 2019, "1C: TOIR Equipment Repair and Maintenance Management 2 KORP" is used to manage the maintenance of Sakhalin Energy infrastructure.

Implementation project 1C: TOIR 2 CORP is implemented in 3 queues.

• 1st phase of the project: November 2018 - September 2019. Functionality of the 1st stage:
  • risk assessment matrix,
  • Service Level Agreement (SLA),
  • equipment criticality (CPS),
  • priority categories of planned works,
  • rolling planning,
  • document "Planned availability of repair personnel,"
  • Document "Schedule-Schedule of PMR Inspections,"
  • Document "Results of PMT Inspections,"
  • Key performance indicators KPI in customizable. Dashboard

• 2nd phase of the project: November 2019 - May 2021. Functionality of the 2nd stage:
  • equipment barcoding during inventory,
  • accounting of CES performance mismatch,
  • accounting of labour standards,
  • accounting of revision of repair routines,
  • accounting of requests received at Service Desk,
  • calendar of works,
  • the process of improving the technical reliability of ORIP,
  • technical integrity of the facility,
  • automatic generation of planned repair requests,
  • PMT inspections,
  • management of availability of repair personnel,
  • preparation for the autumn-winter and spring-summer periods,
  • accounting of work permits,
  • Resident records,
  • accounting of contact data of residents, residential facilities,
  • Accounting for resident violations,
  • consideration of gratitude, complaints, proposals of residents,
  • Taking into account resident surveys using questionnaires,
  • Sending messages to residents and public facilities,
  • simplified accounting of works,
  • Accounting for furniture and household appliances,
  • employment accounting,
  • generation of KPI key performance indicators in the customizable Dashboard,
  • accounting of requests for change of information system data,
  • history of changes to documents and reference books,
  • barcoding of documents,
  • Configure start page widgets.

• The 3rd phase of the project is scheduled for 2021-2022. Queue 3 functional frames:
  • integration with SAP,
  • MTO accounting processes.

Economic results from the implementation of 1C: TOIR 2 CORP:

• Reduction of labor costs in departments - 15%
• Reduced operational and administrative costs - 10%
• Expedite order processing (repair requests) - 30%
• 50% Faster Management Reporting
• Acceleration of obtaining regulated reporting - 50%
• Productivity growth in production - 20%
• Reduced production costs - 10%
• Reduction in lead times (repair requests )/services - 15%
• Reduce hardware downtime by 20%

Extension of buildings and structures resource, optimization of maintenance costs is the main goal of the implementation project "1C: TMAR Technology maintenance and repairs of equipment 2 KORP" at Sakhalin Energy.

The IT solution should provide:

1. Optimization of infrastructure maintenance management - LCD "Foothills of Winter" and office buildings.
2. Reduce maintenance costs for fixed assets.
3. Transparency of maintenance and repair activities in general.
4. Improve the planning accuracy of inventory, consumables, and spare parts.
5. The optimal reduction of inventory.
6. Reduce the internal document flow of M&R on paper.
7. Obtain reliable verifiable data to evaluate the performance of contracting organizations and improve performance control.

For quality work in the field of enterprise infrastructure management, the 1C: TOIR 2 CORP functionality is supplemented by a service desk (Service Desk - a single point of contact, or interaction between a service provider and a user; the main goal is to manage incidents and service requests, as well as provide feedback to users). Methodologically, the solution is based on international standards and practices adapted to the Russian realities and requirements of EAM and ITIL.

The solution toolkit includes:

• management of repairs and maintenance of equipment, buildings and facilities;
• Feedback service management;
• regulation of processes;
• automation of control and control, comprehensive monitoring.

"Earlier, Sakhalin Energy, as an ASU TOiR at infrastructure facilities, used an information system with certain disadvantages. For example, it was not possible to take into account the material and labor resources needed to perform the work and record them in a single information system for reporting. While accounting for labor and material costs for specific works is a mandatory requirement of the company. It was not possible to establish qualitative monitoring of key performance indicators of contracting organizations (KPI). Before the implementation of 1C: TOIR 2 KORP, data on the performed works were uploaded from the previous information system of ACS TOI in a flat list to the Excel table for the KPI report - the document turned out to be cumbersome, inconvenient for verification and analysis. Then, a report was generated manually, which could contain errors and inaccuracies, which also made it difficult to calculate indicators. The company needed a more developed solution, the functionality of which could be finalized if necessary. Important conditions for selecting a software product were the technical support available and the ability, if necessary, to expand the number of licenses, " noted' Ivan Tereshchenko, lead specialist of Sakhalin Energy Infrastructure Operation and Development Department '

Replacing the ASU TOiR previously used at Sakhalin Energy infrastructure facilities with 1C: TOIR Management of repairs and maintenance of 2 KORP equipment, the Desnol Soft team uploaded historical data on 18,000 repairs to the created system. Synchronized item directories for 2900 repair objects. According to May 2020, the hierarchy of the directory of repair objects consists of 14341 elements for 10110 groups (folders) of repair objects. The system contains 700 technical maps with information about the necessary technological operations. A few months after the implementation in 1C: TOIR 2, up to 30 users are constantly working, a total of 70 users are registered in the system, more than 10,000 documents are contained.

{{quote 'author
= noted Ivan Tereshchenko, leading specialist of Sakhalin Energy Infrastructure Operation and Development Department|"In total, more than 20 special improvements were implemented during the project both in the 1C system: TOIR, and in the company's business processes, including:

• implemented hierarchical structure of repair objects;
• different approaches have been implemented to determine the priority of planned and unscheduled work by analogy with the company's production facilities;
• the mechanism for receiving maintenance requests through Service Desk is specified;
• A document "Planned availability of repair personnel" has been created, which shows the occupancy of the performers in the rolling planning schedule;
• created the document "Results of PPR inspections" for internal audits;
• The KPI monitor has been refined to track key quality indicators, 19 additional KPIs have been added;
• The Applicant Assessment document has been created for feedback in the framework of the business processes for SOPS (SLA);
• automatic work center (AWS) "Object condition monitoring" has been created;
• compliance with information security requirements, "}}

Implementation of 1C: TOIR 2 CORP was built according to the following scheme:

• conducting a detailed survey,
• equipment certification,
• adaptation of the system,
• development of documentation,
• preparation for pilot operation,
• pilot operation.

Project Outcomes:

1. We have achieved transparency in the management of material assets by combining more than 2,900 geographically distributed repair facilities in the system.
2. Preserve the completeness of historical data on 18,000 repairs from the previously used APCS&R system and develop a report to obtain the necessary information from them.
3. You have been able to minimize risks in work planning.
4. We implemented different approaches and mechanisms in determining the priority of repair and planned work, based on the experience of Sakhalin Energy production facilities.
5. You have achieved realistic maintenance and repair planning.
6. Have made it possible to obtain all necessary documentation for internal audits from the system.
7. Provided the opportunity to obtain business analytics and performance assessment according to Sakhalin Energy standards by finalizing the standard KPI indicator monitor.
8. Implemented in 1C: TOIR 2 CORP the opportunity to work with contractors under the service level agreement.
9. Ensure that accounting is transparent.

"One of the important results of the project for the implementation of 1C: TOIR 2 KORP - we managed to bring the business processes of the Office of Operation and Infrastructure Development in line with the general business processes and methodologies of Sakhalin Energy due to the combination of the existing experience of production facilities and the flexibility and extensibility that 1C: TOIR 2 KORP demonstrated. We were able to realize most of what we intended to fully manage maintenance processes. The implemented system is simple to support, and in the future we will be able to develop it on our own, " noted' Ivan Tereshchenko, lead specialist of Sakhalin Energy Infrastructure Operation and Development Department '