As in "Sberbank Kazakhstan" works the system of distance learning based on WebTutor

Staff of DB of JSC Sberbank on the basis of the WebTutor system configured and started several large projects for solving of tasks in the field of personnel management and not only.

Purposes, command and term

The number of employees of DB of JSC Sberbank is several thousands of people across all Kazakhstan. Therefore process automation of distance learning of personnel was a serious problem for the management of bank.

For implementation of the idea the command was created from Management on work with personnel and IT department which accurately saw the desirable end result. Project implementation on implementation of SDO in total occupied record terms: only three months from the moment of purchase of a system before start in commercial operation.

At implementation of the project the command of Sberbank in Kazakhstan set before the WebTutor system a particular purpose – start of the automated learning process and personel assessment. But as the project developed, the amount of requests from business divisions of bank in the field of process automation increased.

At the moment on the WebTutor platform it is successfully implemented:

1. Uniform web space – the HR portal
2. Distance learning and examination of employees
3. Certification of "newcomers" and the "translated" employees both in retail business, and in corporate
4. Carrying out online of training of employees of a branch network using the module "Virtual Class"
5. Personel assessment (KPI, projects, competences)
6. Selection and adaptation of personnel
7. the Intelligent system of management of deviations (the centralized system of assessment of deviations on sales/number / operating rooms to defects from the head of network to the level of the seller making formation of the tasks eliminating deviations and also routing of tasks for contractors). Integration into the platform through which heads fill forms on tablets (iPad) is carried also out
8. System of accounting of requests of Administrative department (request for transport, service)
9. Address (telephone) directory of employees of the bank
10. Birthday boys Block and sending congratulations
11. Holding polls among employees
12. the System of accounting/data storage on large customers of bank
13. the Data transmission system about clients from the corporate block in retail within synergy of two blocks
14. Schedule system of training of employees for a year
15. Schedule system of holidays (development is conducted)

Tatyana Tychinina, employee of DB of JSC Sberbank Kazakhstan: "It was initially supposed to use a system only regarding distance learning and personel assessment. But employees and heads of divisions in bank so liked our innovations that we began to receive requests for implementation of new projects. Thus, SDO expanded in bank to global scales. With complete confidence, I can tell that we managed to implement really tremendous projects and to use functionality of a system at full capacity".

Training of employees

Process of distance learning the staff of Management on work with personnel manages. Already now more than 300 remote rates, the majority of which are developed in bank, are loaded into SDO. And this beginning.

At the beginning of every year the staff of Department of training collects training plans the current year. After all plans are approved, there is a distribution of the created requests for internal and external training in in advance created actions in base.

Fixed asset of development of electronic rates is CourseLab, the additional software – Articulate Storyline, Adobe Captivate, Movavi Screen Capture Studio. And for creation of rates ready graphics and brendbuk the companies is used. Work is built very logically and conveniently for employees. So, on end of one module of training in employees tests for the corresponding subjects are automatically appointed. Results of testing are analyzed and used for preparation of reports. For example, on a research of level of knowledge of employees on this or that direction and a product.

Besides, now on the HR portal independently developed calendar of public training events is available: trainings, master classes and webinars. He helps employees to be aware of all planned training events. If to submit the application in advance, the employee will have an opportunity to visit the action interesting him and to gain new knowledge.

In Personal account of the employee also the event calendar which he will have to visit is located.

We cannot but note one more useful and very necessary project which is successfully started on the DB HR portal of JSC Sberbank. It is certification of employees of retail and corporate blocks. A system independently traces the "new" and "translated" employees of the block and appoints a certain packet of the electronic rates and tests corresponding to their standard position and level.

Personel assessment

Personel assessment from the very beginning was the priority direction of the project on automation of HR processes. In such big organization as Sberbank, it is very important to keep track constantly of effectiveness and efficiency of each employee. Therefore for all employee categories the assessment on professional competences is quarterly carried out. The system of assessment is implemented in three stages: Self-assessment, Assessment by the direct head and Approval by the Director. Final assessment of the employee (coefficient) is an indicator when calculating its award.

Assessment of the key performance indicators (KPI) and projects is carried out only for heads and also on a quarterly basis. At the beginning of a quarter heads set for themselves independently the KPI and projects for a quarter. Further these forms will be approved according to document flow stages, and the uniform is taken off from editing before the termination of quarter. Are present at the system of assessment as well all-bank indicators which influence payment of an award (are entered into the system by administrators). Upon termination of a quarter heads enter actual data on the KPI and projects, and a system passes automatically to the subsequent stages of approval according to the configured assessment procedures. Final assessment (coefficient) is final coefficient when calculating an award. The convenience of a system is that in need of a form can be open for adjustment, all approval happens in electronic form, and the employee can independently look at calculations for the award. All forms of assessment both for the estimated employees, and are available to the estimating and approving heads on the HR portal in any time, convenient for them. On each action various notifications and hints are provided in assessment.

Personnel recruitment

Basic function of selection is performed by the staff of the Central office of bank, but a part of responsibility lies after all and on the staff of branches (maintaining base of candidates and vacancies in the Groups branches). Therefore selection is automated using the E-Staff system which is integrated with the WebTutor system regarding import of the staff list, employee base, requests for opening of vacancies and also export of vacancies on the internal HR portal. The uniform cycle is at the moment developed: from application for opening of a vacant position before passing of the period of adaptation of the employee in Bank.

Work with employees, clients and maintenance of corporate culture

Sberbank pays special attention to development and creation of comfortable working conditions for the employees. Therefore creation of the convenient phonebook which would allow to find quickly the necessary contacts of colleagues was need. Thanks to the database of the WebTutor system the problem was solved: search of contacts became "live", information began to be updated automatically on a daily basis, and each employee can independently enter and update personal data in a system on the HR portal.

Besides, in bank there is the social network S-network which is at the moment integrated with the WebTutor system regarding filling of cards of observations in an intelligent system of management of deviations using tablets.

Work with internal clients is automated in 2 directions:

• direct collecting of a feedback on work Sberbank Online Kazakhstan. Thanks to flexibility of a system the separate website devoted to problems in work Sberbank Online Kazakhstan was created and configured;
• for involvement of new clients the section for transfer of a contact information of potential clients to the retail block and business divisions is created. Thanks to functionality of a system which allows to differentiate extent of access to the portal and information on it data exchange happens through the closed part of the HR portal available only to a certain employee category.

One more functionality, important for employees of bank, is implemented regarding automatic tracking of birthdays of employees and sending e-mail by it with congratulations from Management on work with personnel. Pleasantly, agree!

Integration with the systems of Bank

As work speeds in Sberbank are always high, the daily relevance of data with which employees work is important for operational management of processes. Using integration with a personnel system data on employees, changes in the staff list, authority punishments and information on a status of employees in the WebTutor database always remain relevant. Besides, thanks to integration with storage system of accounts of the Active Directory the command of Sberbank configured domain authorization of users at an input on the HR portal. Integration into the mail server gave the chance of sending letters notifications on different actions / reminders / informing on the HR portal.

"Trifles always steal from us most of all time. Therefore our command is very glad that we managed to perform such projects large-scale and necessary to all bank. They significantly optimized both temporary, and finance costs of the company due to automation of many processes. As a result all won: both clients of bank, and his employees. I am sure that we will find further solutions to improve working conditions of our employees and by that to increase overall effectiveness", - Marina Mareycheva, the Director of Management of work with personnel of DB of JSC Sberbank summarized