Digital assistant MTT will help improve payment discipline in TNS energo Kuban

2023: Making a Voice Robot

Provider JSC MTT"" developed and connected for PJSC TNS energo Kuban"" voice robot on the platform. VoiceBox The digital assistant helps the guaranteeing provider work to improve the payment discipline of consumers and improve communication channels with them. The provider announced this on October 19, 2023.

The virtual assistant "TNS energo Kuban" clarifies when calling whether the subscriber is the owner of the housing at the specified address, informs about the current situation on payments, fixes the date of the upcoming payment, and also informs where you can find out the state of the personal account.

Launching the voice assistant is an important step in upgrading customer service. Automation of calls to debtors will allow employees to help our consumers more efficiently and faster, "said Evgeny Zhdanov, head of the TNS energo Kuban department.

The digital assistant MTT is a comfortable interlocutor who is able to adapt to a person, conduct a dialogue constructively and fix payment agreements. Thanks to the high bandwidth of the virtual employee, 23 thousand consumers have already received a reminder from the guaranteeing supplier, - commented Dmitry Gordienko, head of the MTT project office.