"TTS Tultekhnik Sistems" implemented a system of accounting of visiting activity of sales representatives on Microsoft Dynamics CRM 2015

The Navicon system integrator completed in the spring of 2016 the project on automation of exit work of sales representatives of "TTS Tultekhnik Sistems" – the supplier of a range of electric tools. The solution allowed to increase efficiency of sales and to organize control of work of several tens "field" staff of the company.

"TTS Tultekhnik Sistems" is affiliated enterprise of the German concern Festool. The company is engaged in promotion, sales and service maintenance in the territory of Russia of products of concern – a range of the electric tools used in a set of the industries and all categories of users from individuals to large industrial enterprises.

For the organization of work of remote workers "TTS Tultekhnik Sistems" made the decision to use the CRM system on Microsoft Dynamics CRM 2015 platform which is earlier implemented in the company by Navicon integrator.

"Festool Connect is the CRM system by means of which work of sales representatives is controlled, - it is unrolled in parent company, Festool concern. Festool Connect at the same time allows to control work of "field" employees, to create data for the analysis of client activity, to organize work of sales representatives with clients and to solve other problems, - Dmitry Kokorev, the commercial director of "TTS Tultekhnik Sistems" comments. - For the Russian enterprise we made the decision to create the similar solution on Microsoft Dynamics CRM 2015 platform, but considering local specifics. Specialists of Navicon could develop the necessary solution in a short time, unroll it, provide personnel training".

The solution unrolled in TTS Tultekhnik Sistems company allowed to solve the key problems connected with the organization of work of "field" employees. All sales representatives of the company, both at the central office, and in regions, got an information access on interaction of the company with clients from the corporate accounting system. Besides, by means of the solution operational information about sales and visiting activity of sales representatives is systematized. The solution allows management of the company to plan and control activity of "field" employees and demonstrators. At last, sales representatives received the tool allowing to build effectively customer interaction, receiving from it a full range of necessary data, creating address offers and providing all range of up-to-date information about products and company services.

Work with the solution does not require permanent connection to Network. Access for users to necessary information is provided through a superstructure to Microsoft Outlook – the main working tool of sales representatives. For this purpose rather periodic synchronization of the client software on computers of users with the corporate server.

Solution development, its implementation and training of employees of the customer took four months. Now the solution is put into commercial operation and is used by several tens sales representatives of "TTS Tultekhnik Sistems" in all territory of Russia.