MTT has developed and connected the voice robot of the Tyumen Shipping Company

2023: Voice Robot Connection

On MTT June 7, 2023, JSC "" announced the development and connection voice robot on the platform VoiceBox for. In Tyumen Shipping Company the very first weeks of use from voice assistant MTT reduced the load on the operators of the "first line" by 95%.

The Tyumen Shipping Company is a representative in the field of renting motor ships for events and river walks in the region. At the height of the summer season, the company receives more than 5000 calls a month, which were previously handled by incoming line operators, spending 12 hours a day, including weekends, which led to a high load and loss of part of the calls. Now the voice assistant from MTT has taken over the answers to the most frequently asked questions, such as: the schedule of river walks, the cost of tickets and the location of the company. This allowed not only to reduce the burden on the company's employees by 95%, but also to speed up the process of processing calls and improve the quality of service. The remaining 5% of calls with the most important questions are transferred to the operator for more detailed processing.

The digital assistant can answer 50 calls at the same time, thanks to which it is possible to achieve high speed and quality of call processing, - commented Olga Luzina, Deputy General Director for Public Relations of the Tyumen Shipping Company. - Previously, employees spent a large amount of time on frequently asked questions, at this time someone with a more important request could expect on the line, but now all clients quickly receive the support of managers. The platform allows you to conveniently and quickly adjust the scenario through your personal account, for example, to update the schedule if weather conditions have changed.

Thanks to the high bandwidth of our digital assistant, the clients of the Tyumen shipping company promptly receive feedback, - commented Dmitry Gordienko, head of the MTT project office. - In this case, the digital assistant almost completely automated responses to requests and significantly optimized the cost of client communication.