United Elements Group holding company (1C:CRM CORP)

The Following Functions Were Automated:

• Customer relationship management (CRM)

Maintenance:

• The paid agreement 1C:ITS is issued

Description

The client had a need for high-quality automation of process of warranty service. Earlier accounting of works and goods on warranty service was conducted in spreadsheets, and acts from the Warranty Service Centers which performed works for our clients, were entered in "1C:Enterprise 8". Accounting in different formats did not give the chance to analyze the cost of a warranty service, to separate normal sale from shipment on a guarantee and to control terms of execution of works by contractors by the Contractor for business process automation the St. Petersburg branch "1C-Rarus" was selected as the companies already had positive experience of cooperation within implementation and support of software products of the 1C: Enterprise system. The new information system based on "1C: CRM 8 CORP" allowed the customer to control completely all processes of a warranty service, including terms of execution of works by the third-party service centers. The comments received from clients confirm that a new system helped to increase really quality of the rendered services and loyalty of customers. Besides, it is possible to note the following project deliverables:

• All activities of the company for hardware maintenance are conducted in a common information space that allows to avoid duplication of information or its loss at transfer from one system in another.
• There was an acceleration of processing of incoming requisitions on warranty service for 20%: working in the unified information system, specialists of CustomerService have an opportunity in a few minutes to check existence of the warranty card and, depending on the region of location of the client, to select the warranty service center.
• Operational obtaining information on stages of passing of warranty service allows to control completely its terms and to immediately remove the causes of a delay of repair of the equipment.

The Following Tasks Were Performed:

• Consultations on the choice of the software and options of its maintenance
• Sale of the selected software products
• Delivery of software products in office of the customer
• Software installation on the customer's computers
• Collecting and requirement analysis of the customer to an automated system
• Planning of stages of works, drawing up job schedule
• Creation of interfaces and sets of user rights
• Initial settings of standard/industry solution (program) to start accounting
• Input of opening balances / the help when entering opening balances
• Training in group at office of the customer