On the website of VTB 24 bank there began work the virtual consultant Inf

With summer of 2014 on the website of VTB 24 bank there began work the virtual consultant created by Nanosemantika company. The robot answers questions of users in the automatic mode and is already available from all devices to residents of Moscow and the Moscow region. The virtual consultant (or inf) organically fitted into the policy of VTB 24, having become additional, acting 24 hours a day, the online channel of the help to clients. The button under which the virtual assistant is hidden is located on all pages of the website in Moscow and the Moscow region.

The knowledge base of the robot created by Nanosemantikaya allows it to understand requests of users and to give on them the right answers. Inf gives technical support, advises users concerning services for physical persons and legal entities, details, positions of bank in ratings and on many other subjects.

In addition to answers to questions of clients inf gives them important hints when choosing the credit, the credit card and type of a deposit. Besides, he helps visitors to be guided on the website. For example, in response to a question of a location of departments or ATMs gives references to the corresponding pages. The consultant reacts also to those remarks which have not a direct bearing on bank and its products: is able to keep up the conversation on an abstract subject, accepts a praise and criticism and can even tell a joke. However as soon as possible returns the user to a business conversation: "Let me tell better how to issue a deposit". If the interlocutor hesitates with continuation of a conversation, inf undertakes an initiative – shares information on actions and special offers.

It is expected that the additional full-time channel of communication will lower load of call center of bank and will make announcement of news and special offers more effective at the expense of an unostentatious dialogue form. And, of course, will allow clients of bank quickly and just to resolve the questions.

The weight of evidence suggests that inf already began to meet expectations of the customers: during the test 30-day period of work on the website about 8000 requests of users were effectively processed.