VTB Belarus automates support of collection activity

On April 7, 2015 the Technoserv Consulting company announced system implementation of management of collecting of debt in VTB bank Belarus on the Oracle Siebel CRM platform.

Project Tasks

Banks of VTB Group grant the loans to the population and legal entities in the territory of Russia, Belarus and other CIS countries. Management of collecting of debt in VTB Group relies on the general principles, and the specifics of work with debtors depending on the country differ in nuances.

Since 2009 collection activity of VTB 24 bank in Russia is supported by the IT system of Sputnik Labs Collections created by Technoserv Consulting company on the Oracle Siebel CRM platform. The management of VTB Group made the decision on replication of a system.

Office of VTB bank Belarus, 2011

Project Results

For April 7, 2015 the IT system for collecting of debt works in VTB bank Belarus. Consultants Technoserv Consulting configured segmentation of debtors and processes of work depending on the applied strategy of debt collection — light, soft, hard, legal-collection, etc. A collection system is integrated with the core banking system from where information on delay on each client regularly arrives.

For reduction in cost of the project the command Technoserv Consulting offered the centralized architecture. Physically the IT system is in the territory of Russia. The solution allowing to observe requirements of laws on personal data protection of clients, both Russia, and Belarus is found. The information access about debtors is differentiated — users of each of subsidiary banks work only with the segment of the single database.

A collection system in VTB bank Belarus is used by about 70 employees, they control 4.8 thousand expired agreements.

For April 7, 2015 replication of a system in banks of VTB Ukraine, VTB Armenia, VTB Georgia, VTB Azerbaijan and VTB Kazakhstan is complete. More than 2 thousand users of VTB Group, including specialists in collecting of debt, lawyers, security service specialists, lending specialists will work with the system of collecting of debts.

"The implemented system became the powerful tool for management of troubled assets — it helps to realize the effective strategy of work with debtors, to plan collection work and to estimate results. Our expectations from use of a system quite high. To us experience of use of a system in Russia allows to build such optimistic forecasts" — Yulia Tarasova, the associate director of department on work with troubled assets of VTB 24 bank noted.

"Our solution for work with arrears increases labor productivity of the collectors and other employees involved in this process. By our estimates, automation at a stage of early collecting of debts increases number of agreements in work of one employee by 15% and more. It means decrease in operating costs for bank at least by 1.5 times" — Olga Rubtsova, the deputy CEO for business development with the financial sector emphasized Technoserv Consulting.