Voip Telecom (1C:Enterprise 8. Trade and Customer Relationship Management (CRM))

2021: Automation of accounting using PP "1C:Enterprise 8. Trade and Customer Relations Management (CRM) "at Voip Telecom LLC

Voip Telecom LLC systematized the work of the sales department with the help of 1C:Enterprise 8. Trade and Customer Relationship Management (CRM). " The rate of response to incoming requests and the percentage of successful transactions has increased.

Voip Telecom LLC was founded in 2007. The direction business - wholesale trade business goods, system integration, complex solutions and. consulting

The company's goal in working with customers is a high level of customer service. To achieve it, company managers try to choose the most acceptable option for delivery and payment of the order, and specialists monitor the processes related to the design and execution of work. For the convenience of work, transparency and control of internal processes, the management of Voip Telecom LLC entered into an agreement for the supply and launch of the 1C: Enterprise 8 software product. Trade and Customer Relationship Management (CRM). " 1C-Rarus company was selected as the contractor of the contract.

Automation work was carried out within the agreed time frame, users were trained, the information base was configured for the specifics of the customer's business.

The expectations from the implementation were fully met.

The new information base stores the history of communication with each client, the agreements reached, the conditions for joint work are recorded. Managers have abandoned alternative tools: paper media, spreadsheets, notes in smartphones. The dunning system 1C is used, the processes of approval of quotations and contracts have accelerated. During business trips, visits to business meetings, the possibility of remote connection and work with information on customers is organized.

The program reflects business processes from initial call to delivery to completion. Thanks to standardization and control, sales management has become clear, and the level of service is consistently high. The rate of response to incoming requests and the percentage of successful transactions increased.

With the help of the reports "1C: Trade Management and Customer Relations (CRM)," the management of Voip Telecom LLC always has up-to-date information on the company's work, monitors the work and responds on time to changes in sales activity.

Functions

The following functions are automated:

• ABC/XYZ Sales Analysis
• Settlements with customers
• Settlements with suppliers
• Wholesale trade
• Customer Ordering
• Ordering suppliers
• Calculation of standard cost of orders
• Retail
• Supplier Relationship Management
• Warehouse Inventory Management
• Pricing, Price Lists

Maintenance

• The Internet version of ITS and ITS Internet services are used
• Consulting is carried out on methodological issues of working with the 1C program
• Consulting is carried out on technical issues of working with 1C software products
• Preferential support has been issued 1S:ITS

Works performed

The following works were performed:

• Delivery of software products to the customer's office
• Individual training at the customer's office
• Consulting on the choice of software and options for its maintenance
• Initial Settings for Standard/Industry Solution (Program) to Start Accounting
• Selling Selected Products
• Installing Software on Customer Computers