Volkswagen Bank Rus has implemented solutions developed by FIS

2021: Implementation of FIS solutions

On September 8, 2021, FIS, a resident of Skolkovo, announced that its specialists had introduced automation systems at Volkswagen Bank Rus.

Photo: www.byrich.ru

As part of the transformation program of the Volkswagen concern (Business Transformation Retail Program), aimed at reducing manual labor and digitalizing business processes, the Volkswagen Bank RUS captive bank introduced the operational front office automation system developed by FIS, the client's personal web account and a mobile application. The development of omnichannel means of communication and remote services allows you to automate the entire complex of customer interaction with the bank.

The front office, developed on a flexible no-code platform, FIS Platform provides an end-to-end process of car lending and management of all partners and dealers of the bank in a single system. The system was deployed to automate the interaction of 126 dealerships in 78 cities. Russia To optimize customer calls to dealerships, a mobile application and a web room have been created. The mobile application provides: a flexible pre-approval credit calculator, viewing routes to the nearest Volkswagen dealerships, two-factor authorization with one-time codes, sending push notifications and a personal event feed. According to information FIS, the monthly number of active users of the mobile application is 10,000 for both iOS. Android A flexible calculator, routes to dealerships information , a credit product and a personal event feed are also implemented in the web room.

"In accordance with the group's development plan until 2025, the key values ​ ​ of the bank are digitalization and the supply of high-tech solutions to customers. Therefore, as a result of cooperation, we are introducing other FIS solutions by the end of 2021 - a decision support system and a contact center. At the same time, we will continue to develop the front office and mobile application, as well as - online sales. It is a tool to increase customer loyalty through remote communication channels and to increase sales, " emphasized in the board of the bank.

The decision support system automatically processes customer requests for car loans, conducts scoring and implements the entire decision process for loans. It allows you to better manage the credit cycle and reduce risks when issuing loans. Thanks to the implementation, the processing of applications will accelerate: bank employees will be able to consider more applications by saving time, which will increase the volume of loans. The goal of the contact center automation is to reduce the number of operational errors when issuing primary documents for registering a request in the POS system. As a result, customer service time will accelerate and increase sales efficiency.

"FIS's cooperation with the Volkswagen brand began in 2018. We have been selected as a Russian provider of flexible IT solutions. In the course of our work, processes in dealerships were optimized, the ratio of costs and revenues improved, time-to-market for making changes was accelerated. We created our own competence center in the bank, training a team of business analysts to independently configure systems. Our projects are implemented using agile methodology and are aimed at increasing automatic decision-making, reducing manual labor and the number of operational errors for the further productive development of the bank, "- told the FIS account manager Amangeldy Mamyrbekov.