Sibseti Siberian Networks

Telecom operator Sibseti (Siberian Networks LLC) was founded in 2004 as a result of the merger of three providers into a single holding: Novosibirsk Novotelecom, Tomsk Tomtel and Kemerovo Good Line. Then the association allowed providers to optimize the cost of purchasing equipment and Internet traffic, as well as to create direct channels between cities and form the largest peer-to-peer network in Siberia.

As of June 2021, the company provides communication services, broadband Internet access, IP telephony and digital television. The company operates in 33 cities in 4 regions of Siberia: in the Novosibirsk and Kemerovo regions, Altai Territory and Krasnoyarsk Territory.

The coverage of Siberian Networks includes 1.5 million households, the subscriber base has 300 thousand users. The company is one of the three leaders in the Novosibirsk Region market in terms of subscriber base and ranks first in terms of the number of subscribers among providers. Novokuznetsk

History

2025: Outage due to cyber attack

On April 30, 2025, the Novosibirsk Internet provider Sibseti announced a massive DDoS attack on its infrastructure. Users have problems accessing their personal account and when working with a mobile application.

Initially, it was said that the Novosibirsk branch of Sibsetey was attacked. However, later it became known that the attack also affects the Novokuznetsk, Kemerovo and Krasnoyarsk units. Communication with technical support of the company is difficult due to increased load. The provider asks its subscribers to refrain from repeated calls if the application has already been accepted.

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Фото: Freepik

Attackers intensified before the May holidays. They overload our servers with many requests, which can cause temporary malfunctions in the personal account and mobile application "My Sibsets." If you are having difficulty accessing our services, please stay calm. We apply maximum strength to protect our resources and minimize possible inconveniences, the company said.

Sibseti notes that the company's employees are actively fighting attacking resources, blocking malicious traffic. At the same time, platform health is being restored. However, this process takes a significant time, as attacks continue continuously and require constant monitoring and response by specialists from different directions. Technical support staff also face challenges.

Therefore, even with maximum effort, the restoration of normal network operation will not occur instantly, it requires an integrated approach and time. All forces are aimed at the early restoration of the normal functioning of the infrastructure, - adds the provider.[1]

2024: Hacker attack and shutdown report

On November 2, 2024, the Novosibirsk Internet provider Sibseti announced a massive DDoS attack on its infrastructure. The company had to suspend work, since the servers are not able to cope with the load that fell on them.

The provider said in an official statement that the Novosibirsk branch was the first to be hit. Later, the first interruptions in the operation of the servers of the Novokuznetsk division were recorded - subscribers faced restrictions on access to services. And by the middle of the day on November 2, 2024, the attack spread to all branches of the company. Problems are observed in the Altai, Krasnoyarsk and Kemerovo divisions.

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Фото: Unsplash

A hacker attack on the company's infrastructure was recorded - attackers send a huge number of requests to our services and sites. Servers cannot withstand the load and stop responding. We continue to protect resources, - said in a message from the provider "Sibset" on the page on the social network Vkontakte"."

Due to the massive DDoS attack, there is a complete or partial restriction of access to services. Many subscribers faced a slowdown in the speed of Internet access. In addition, interruptions in the work of intercoms are recorded. As of November 2, 2024, the main site of Sibnet was unavailable - when trying to visit it, an error is displayed as follows: "Unable to access the site. A response from the site timed out nsk.sibset.ru. Please check your Internet connection^[2]

2021

Investment of more than 550 million rubles in the development of infrastructure and service

Independent telecom operators of Siberia Sibseti (Siberian Networks) on August 16, 2021 announced the investment of more than 550 million rubles in the development of infrastructure and service in 2021. The changes were reflected in the change of positioning and rebranding of the operator.

The provider's investments in updating and expanding the network, increasing the coverage area in Siberia in 2021 amount to 220 million rubles. By 2022, Sibseti plans to increase the number of active customers from 375 thousand to 390 thousand. The company also plans to increase the installed capacity - the number of addresses at which the provider can connect subscribers - from 1.9 million to 2.15 million households in Siberia.

The growth in the size of the mounted network will occur, among other things, through a partnership with the federal provider TransTelecom, with which Sibseti has been working since 2019 using FVNO (Fixed Virtual Network Operator) technology. Sibsetey's goal is to reach 400 thousand households in the FVNO direction by the beginning of 2022.

The funds are aimed at expanding its own network in key cities of presence - Novosibirsk, Kemerovo, Barnaul, Krasnoyarsk, Biysk, Novokuznetsk and other settlements in the Novosibirsk and Kemerovo regions, Altai and Krasnoyarsk territories.

Sibseti is also connecting new cities: this year the operator Norkom (part of the Siberian Networks group) connected the city of Igarka in the Arctic of the Krasnoyarsk Territory, the plans are to connect another polar city, Snezhnogorsk. By the end of the year, Sibseti intend to enter Khakassia (Abakan and Chernogorsk).

Sibseti is also investing 200 million rubles in expanding bandwidth and reserving communication channels for consumers, including in the B2B segment.

More than 130 million rubles were allocated in 2021 to modernize the IT infrastructure to improve existing and develop new services and resources for B2C- and B2C users.

For private subscribers, the company has already opened access to social networks and instant messengers since August 16, even with a zero or negative balance. Users will be able to stay connected if they have a payment problem - for example, they missed the payment deadline.

Rebranding

The independent telecom operator of Siberia Sibseti (Siberian Networks) presented an updated brand on August 16, 2021. The ONY design company worked on the updated visual concept of the times.

The updated brand of Siberian Networks has become simpler. At the same time, the company retained continuity in the name and design to reflect its 17-year experience in the communications market. The provider has shortened its name - now the brand will be called Sibseti. The logo has found a laconic shape from simple lines - this is a metaphor for the point of touch, and it is strengthened by the "character" of the brand, the symbol of the connection between the client and the brand is the hand. The traditional blue color has been preserved in a richer "digital" hue, which cannot be reproduced on print, but which gives the feeling of a modern digital brand in the Internet environment. Blue is complemented by green, orange, yellow and crimson.

The rebranding has become an external reflection of the company's movement from product-centric to customer-oriented - changes that have occurred and are taking place in the service and techno-logical directions of the provider's work.

"For 17 years, we have been offering customers access to home Internet and see the future in creating a convenient home ecosystem for our users. The company does not just offer fast Internet access, interactive television and a home theater. The changes launched this year are aimed at shifting the company's focus from product-centric to customer-centric. Along with the expansion of the number of cities of presence, addresses and customer base, one of the key areas of our work is to improve the level of service. This was reflected in the updated brand: we reach out to our customers and become even closer, at a distance of one touch, "said Alexander Shilyaev, General Director of the telecom operator Siberian Networks.

2015: Siberian Networks and Norilsk Telecom merge

Old logo of Siberian Networks

Siberian operators of fixed Internet access, Siberian Networks and Norilsk Telecom, filed an application in May 2015 with the Federal Antimonopoly Service (FAS) of Russia for approval of the asset merger transaction. Operators intend to operate under a single brand "Siberian Networks," and the total subscriber base should be more than 300 thousand users.

2012: Connection of more than 60 thousand subscribers

In 2012, Siberian Networks connected more than 60 thousand subscribers, put into operation their own networks in the cities of Myski, Leninsk-Kuznetsky, Berezovsky, Novoaltaisk, Zarinsk. The operator continued to build its own fiber-optic communication lines in the cities of presence. By the number of subscribers and coverage area, Siberian Networks remains one of the leaders in telecommunications operators of the Siberian Federal District.