Registered Mail (zakaznoe.pochta.ru)

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E-mail (zakaznoe.pochta.ru) is a service that will allow the consumer to refuse to receive paper notifications from government agencies and start receiving them electronically.

Safety

Emails are sent through the Interagency Electronic Interaction System (MEA). Only government organizations have access to it. Information is transmitted via communication channels protected under GOST in accordance with the requirements of the Federal Law "On Personal Data." Russian Post is responsible for the confidentiality of correspondence in accordance with Article 63 on the secrecy of communication of the Federal Law of 126-FZ.

Convenience

• Thanks to the launch of the electronic postal system, citizens can receive legally significant notifications instantly, regardless of their place of stay, as well as pay fines and penalties "in one click" directly from the email.
• Replacing paper letters with emails is designed to reduce queues at post offices, since users of the system will not need to go anywhere to receive registered letters.
• You can turn off the email delivery service at any time and return to receiving letters in paper form.

2022: 1.5-fold increase in the number of registered e-mails

In 2022, Russian Post customers sent 238 million registered letters - 44% more than in 2021. This helped save about 32,000 trees from felling. This was announced by the Russian Post on March 30, 2023.

The zakaznoe.pochta.ru e-mail service allows you to send and receive legally significant correspondence in digital form using the Public services account. The convenience of the service has already been estimated by more than 13.5 million users - various organizations and individuals. The service is used by banks, insurance companies, courts, executive authorities and other structures.

Sending a registered e-mail is both easier and cheaper than a paper e-mail. And the addressee can read it immediately after sending, wherever he is. Therefore, it is not surprising that classic paper letters are becoming less in demand. The service of registered mail retains not only the legal significance of digital communications - it retains the forest wealth of Russia, - said Artem Fedorov, head of the Digital Mail product development department.

Russian Post has been reducing paper consumption in both external and internal processes for several years. The company is gradually abandoning physical media - already more than 40% of internal corporate document management takes place exclusively in electronic format.

2020

Growth in the number of individual clients of the "E-mail" service by 76%

In 2020, the number of clients - individuals of the Russian Post, who connected the service of electronic registered letters (EZP), increased by 76%. In 2019, there were 3.4 million people, at the end of 2020 - 6 million. The number of legal entities using the service of receiving letters increased from 3 to 17 thousand, the Russian Post reported on February 20, 2021.

Also in 2020, the number of senders of registered emails increased 15 times - it reached 1300 organizations and departments, including regional traffic police departments, FSSP, courts and others. In total, in 2020 they sent 131 million EZP, which is almost twice as much as in 2019.

Registered emails are a way of transmitting legally relevant emails from individuals, public bodies and organizations digitally. You can receive such letters in 82 regions of Russia, and sending is available throughout the country.

You can connect the service on the zakaznoe.pochta.ru website, in the Russian Post mobile application, on the Public services portal, in the VTB Online and SberBank online mobile applications. You can send the ESP through the zakaznoe.pochta.ru website and the Russian Post mobile application.

"The gradual transition to paperless communications between the state, citizens and organizations is a trend of the last few years. E-mail can preserve the legal significance of correspondence and save time, - said Anatoly Kiriyenko, Deputy General Director of the Russian Post for Postal Business. - Last year showed especially strongly how much ESP is in demand. At the end of 2020, the number of users of the service has grown significantly. "

Availability in the SberBank Online mobile application

Connecting to the service of registered mail Russian Post Office"" and receiving them became available in. mobile application SberBank Online This was Sber announced on December 18, 2020. Previously, registered emails could be activated and received on only the zakaznoe.pochta.ru website, in the Mail mobile application and Russia on. portal "Public services"

During the pandemic, we have done a great job so that our clients can receive most of the necessary government services and services in an online format that is convenient and relevant in the current situation. So, in the shortest possible time, we ensured the possibility of filling out the customer profile with data from Public services simplified the process of confirming income and employment when receiving consumer loans, introduced the possibility of using the digital profile data when applying for a mortgage. And thanks to cooperation with Russian Post, an e-mail service was made available to our clients - their receipt became available to SberBank Online. We are confident that this service will be in high demand by our customers, because more than 64 million of them already regularly use this mobile application - Kirill Tsarev, Deputy Chairman of the Management Board, Head of the Retail Business Unit of Sberbank.

To start receiving registered letters in the SberBank Online application, you need to open the "Settings" section and select the "State Notifications" option. After that, users will be offered to log in through "Public services." If there is no account on "Public services," it can be immediately created in the application.

E-mail is primarily a convenient service for our customers. And it is important for us that they have the opportunity to connect the service in the most comfortable way possible. As of December 2020, there are already four connection options, and we plan to continue expanding this list - Anatoly Kiriyenko, Deputy General Director of Russian Post JSC for postal business and social services.

The service allows you to receive registered letters from courts, FSSP, traffic police, Pension Fund of the Russian Federation, FTS, various regional state structures, as well as from legal entities.

You can send registered emails on the zakaznoe.pochta.ru website and in the Russian Post mobile application. Sending is available throughout Russia, receiving - in 81 regions of the country. In 2020, more than 100 million registered letters were sent electronically.

Ability to receive registered emails in 78 regions of Russia

The Russian Post service for receiving registered mail is now available in 78 regions of Russia. This was reported on September 10, 2020 in the Russian Post. Since the beginning of the year, 33 subjects of the country have already joined the service.

Sending and receiving such letters does not require going to the post office. You can connect to the service on the Russian Post website, in the mobile application Russian Post or through. Public Services Portal As of August 2020, the system already has 4.6 million customers.

In your personal account on the website of the Russian Post in electronic form, you can receive notifications from the traffic police, decisions from the FSSP, court notifications, notifications from the Pension Fund and many other senders - government departments and legal entities.

The list of organizations using registered mail depends on the region. Departments from 87% of the country's regions are already connected to the service. The full list of senders by region can be found on the service website.

When sending registered mail, a hybrid delivery system is used. If the recipient is connected to this service, he will instantly receive a letter in his personal account in digital format. If it is not already registered in the system, then the letter will be printed and sent in the traditional way.

2019

The number of letters delivered by the Russian Post using the ESP service increased to 74 million

On January 20, 2020, the Russian Post company reported that at the end of 2019, the number of letters delivered by the Russian Post using the e-mail service (EZP) increased from 50 to 74 million and exceeded the 2018 figure by 48%.

According to the company, thanks to the constant development of the e-mail service, the number of sending customers, registered users, organizations and delivered letters is increasing. At the beginning of 2020, 85 sending clients, 3.3 million registered users and 3.6 thousand organizations were connected. And their number is constantly growing. Until recently, only government agencies and large legal entities could send registered emails. Starting from July 2019, all citizens of the Russian Federation have such an opportunity.

According to the company, at the beginning of 2020, the geographical coverage of the e-mail service reached 51 regions of the Russian Federation. 51 regions are about 470 cities and 90,000 villages, i.e. about 2/3 of all settlements of the Russian Federation. The list of regions relevant for January 2020 can be found on the official website https://zakaznoe.pochta.ru/limits-alert. Connecting e-mails to the service allows even the most remote settlements to receive and send legally significant letters.

The development of the direction of electronic custom products is one of the priorities within the Russian Post. Over the year, the number of letters delivered increased by 24 million and is growing every day. told Yaroslav Mandron, Deputy General Director for Postal Business and Social Services of Russian Post JSC

In response to a key challenge to the written correspondence market related to the replacement of traditional paper letters with electronic mail, in 2015 the Russian Post launched a service for sending and delivering ordered letters. With its help, any user can receive and send letters in electronic format.

You can send an email from your personal account on the https://zakaznoe.pochta.ru website from your computer or mobile device. The letter is stored in your personal account, and the sender can trace its current status in real time. The cost of sending one letter will be 60 rubles. An email will have the same legal effect as a hard copy email.

Thanks to the service of registered emails, you can quickly send a letter to:

• court and pre-trial claims - collection of debt under contracts, appeal, appeal of the amount of compensation under OSAGO, pre-trial claims under an equity construction agreement, division of property in case of divorce, recovery of alimony;
• FSSP - additional information on income for the collection of debts on alimony, loans;
• management company - issues and claims on the work of the management company, a complaint about the condition of housing (freezing of walls, mold, roof leaks), reconciliation acts on a personal account;
• Registry Office - application for a copy of the birth or death certificate;
• Human resources departments of organizations - application for the issuance of a work book and sending by Russian Post, appeal against dismissal;
• Traffic police - appeal of fines;
• consumer complaints - a pre-trial settlement claim, applications for the return of low-quality goods;
• FIU - Information about insured persons, sending certificates to change the size of the pension.

E-mail service helped save 3,000 trees from felling in last 2 years

On November 5, 2019, the Russian Post announced that the gradual rejection of paper media and the transfer of legally significant correspondence to electronic format annually saves more than 1,500 trees and 2 million liters of water.

In 2018 alone, 450 million registered letters were sent by Russian Post in paper form, which is equal to 9,000 tons of paper. In the potential for the project of Electronic Registered Letters (EZP), the digitization of such a volume of registered correspondence will help save 153,000 trees, 250 million liters of water, 30,000 cubic meters of land, 2.2 million liters of fuel and 36 million kW/h of electricity.

Since the beginning of 2019, the number of recipients connected to the service has grown by 60% (from 1.9 million to 3 million users). Among them, 3 thousand are organizations that have agreed to receive correspondence in electronic form. 90% of customers of both senders and recipients are satisfied with the service and are ready to recommend to friends.

The development of registered mail (ESP) is an element of the long-term strategy of the Russian Post for the transition to digital media and is taking place as part of the global digital transformation of the enterprise. Earlier, the EZP pilot project showed demand and proved effectiveness in sending a large amount of legally significant correspondence in electronic form.

The efforts of the company's specialists to translate correspondence into electronic form and the steps of our clients towards the digitalization of the Mail have yielded good results. Every user of the service who connected the service on a mobile device or personal computer and thereby abandoned paper media contributed to the conservation of nature. Together we create an example of a green business, noted Yaroslav Mandron, Deputy General Director for Postal Business and Social Services of Russian Post JSC

Ability to read registered emails through the Russian Post mobile application

On October 16, 2019, the Russian Post announced that reading e-mails is now available to all users of smartphones on iOS and Android. Read more here.

Expanding the geography of the e-mail service by more than 5 times

For 8 months of 2019, 25 constituent entities of the Russian Federation joined the system for sending registered emails (EZP), which helped to cross the line in 30 different regions, the Russian Post reported on September 11, 2019.

The total volume of sending letters through the ESP service from January to August 2019 exceeded the volume of sending for the same period of 2018 by 50%, amounting to 45 million letters (30 million letters in 2018, respectively).

The main senders of electronic correspondence are government agencies - the traffic police, FSSP, PFR, magistrates' courts and other departments. Companies of the commercial sector are also interested in the service. The use of the service is attractive, first of all, the ability to send legally significant correspondence through electronic secure channels, the reliability and efficiency of both sending and delivery.

E-mail is a service not only for senders, but also for recipients - final recipients, to whom letters are sent to the personal account of the zakaznoe.pochta.ru website or the public services website instead of paper ones (letters are also sent to public services by the Russian Post).

Since the beginning of the year, the number of recipients connected to the service has grown by almost 40% (from 1.9 million to 2.6 million users). Among them are more than 2.5 thousand - organizations that have agreed to receive correspondence in electronic form.

Until recently, only government agencies and large legal entities could send registered emails. Starting from July 2019, ordinary citizens have had such an opportunity. You can send a letter to both government agencies and a legal entity or individual from the website's personal account zakaznoe.pochta.ru.

As emphasized in the Russian Post, the EZP project is not only a high-tech product, it is also an important part of the company's policy on conducting socially responsible business and an example of a respectful attitude towards nature. So, in 2018 alone, over 400 million traffic police fines were sent by paper letters, which is equal to 4 thousand tons of paper. The transition to registered emails and an increase in the share of electronic delivery to your personal account will allow you to save over 50 thousand trees annually.

Since 2015, Russian Post has been developing the service of e-mail. The service turned out to be in demand and promising. We will make every effort to ensure that our digital services are available to business and absolutely all categories of citizens. By the end of this year, we plan to further expand the geography of the service, "said Yaroslav Mandron, Deputy General Director for Postal Business and Social Services of the Russian Post.

E-mail exchange service with government agencies for individuals

On August 15, 2019, Russian Post announced the expansion of the functionality of the service for sending registered emails. The newly proposed service options will allow individuals to exchange registered letters with government agencies in electronic form.

Thus, any user of the Russian Post services can refuse paper notifications from government agencies and in return begin to receive or send letters in electronic form. The service is available to users throughout Russia.

An email will have the same legal effect as a hard copy email. The state body that received such an e-mail will be obliged to respond to it within 30 days from the date of its registration, the Post said.

You can send an email from your personal account on the zakaznoe.pochta.ru website from your computer or mobile device. The letter will be stored in your personal account, and the sender will be able to track its current status in real time. The cost of sending one letter will be 60 rubles.

Russian Post will triple the volume of shipments from government agencies in electronic form

The volume of shipments from state bodies in electronic form will grow from 25% to 75%, while the number of legal letters received by the Russian Post in 2019 will be twice as much as a year earlier. This was reported on August 7, 2019 in the Russian Post.

As noted, the growth in the number of registered mail (EZP) is part of the long-term strategy of the Russian Post for the transition to digital media and is taking place as part of the global digital transformation of the enterprise. Earlier, the EZP pilot project showed its relevance and proved its effectiveness in sending a large amount of legally significant correspondence in electronic form.

The advantages of this type of shipment can be felt by all categories of individuals and legal entities. When sending a letter in electronic form, it instantly enters the addressee's personal account on the Russian Post website. The user of the service can set up e-mail or SMS notifications about new letters, as well as make a payment for a notification or fine using a bank card and details from the email.

Connection to the service is free of charge and is not mandatory - citizens have the right to choose how to receive the documents addressed to them. If the addressee is not able to receive letters in electronic form, such letters are printed and delivered in the usual way in accordance with the procedure established by law. Thus, the Russian Post guarantees the delivery of letters to any addressees.

The rapid growth in the number of electronic correspondence sent directly suggests that our services are gaining popularity and are increasingly in demand in the market. The transition to the ESP format allows companies to save significant funds on the distribution of paper correspondence, while we guarantee its delivery even if the recipient changes his place of residence. In the next few years, we will certainly continue to scale the project and thereby make our significant contribution to the development of an ecosystem of convenient digital services, "said Yaroslav Mandron, Deputy General Director of the Russian Post for Postal Business and Social Services.

2017

The ability to find out about the presence of parking fines online

On September 25, 2017, GKU "Administrator of the Moscow Parking Space" announced that car owners, using the service of registered mail of the Russian Post, can receive fines online - to their personal account on the websites of zakaznoe.pochta.ru or gosuslugi.ru. The information is identical to that sent in paper format.

Thanks to this service, the car owner will quickly find out about the presence of a fine for non-payment of parking issued by the GKU AMPP, as well as about the fines of the MADI and the traffic police. The service is available for motorists who have committed traffic violations in Moscow, Moscow and Rostov regions. Citizens can receive legally significant notifications instantly, regardless of their place of stay, as well as pay fines and penalties "in one click" directly from an email.

Some drivers rarely check mailboxes or do not have this opportunity, as they live not at a permanent registration address. Subscription to electronic registered notifications will allow you to quickly find out about the fine in order to make payment on time or, if the motorist does not agree with him, apply for an appeal, - noted in the press service of the GKU AMPP.

Connection to the service is free of charge and is not mandatory - citizens have the right to choose how to receive the documents addressed to them. To issue an electronic subscription, you need to register on the gosuslugi.ru portal, then on the public services website click on the "letter/envelope" icon and go to the "notification settings" section. Next, you should select the item "online delivery of registered letters" and click on the "enable online delivery" button. You can also subscribe on the Russian Post website in the zakaznoe.pochta.ru section by following the instructions. To issue an electronic subscription on this site, registration on the public services portal is also required.

Users will be able to set up notifications by e-mail SMS and about receiving new notifications, as well as pay fines and penalties using a bank card directly from an email.

Motorists can not only learn about fines online, but also electronically apply for their appeal. You can do this on the portal avtokod.mos.ru.

Availability for legal entities

Since March 2017, the E-mail service has been working not only for individuals (valid since the end of 2015), but also for legal entities, allowing you to receive copies of fine orders in electronic form.

Gradually, emails will begin to be sent to all state organizations in all regions of Russia. As of August 2017, in electronic form, you can receive letters and fines from the traffic police and the data center in Moscow and the Moscow region, as well as from the traffic police of the Rostov region.

Links

Website of the service "Registered mail"