Conteq completed the project on implementation B2B and the intranet portal in BDO Unicon Outsourcing

2020: Project completion on implementation B2B and the intranet portal

On March 19, 2020 the Conteq company announced project completion on implementation B2B and the intranet portal in BDO Unicon Outsourcing. The project was aimed at creation of the safe and convenient environment for interaction of staff of BDO Unicon Outsourcing with clients of the company. B2B the portal was implemented on the Microsoft SharePoint Online platform that allowed to unroll also "an internal resource" – the intranet portal which will allow to increase the involvement and loyalty of employees to the company.

According to the company, the needs for deployment of B2B of the BDO Unicon Outsourcing portal were connected with the fact that earlier file sharing and documents happened through SFTP a file hosting, the portal of head office and e-mail. As a result employees had to spend a lot of time for search of necessary documents and switching between different windows.

Also workers and clients of BDO Unicon Outsourcing need to support regulations on work with documentation, but not due to bureaucratization of processes, and due to convenient modern technologies. Therefore the effective control system of vypolneniye of tasks and instructions on work with clients was required for the company. Specialists of Conteq IT company offered development: B2B the portal and the intranet on the Microsoft SharePoint Online platform, completely conforming to requirements of BDO Unicon Outsourcing.

Thus, B2B the portal automated the routine transactions of employees connected with customer interaction. The solution allows to edit files together with clients and to store important data in a common information space. Search of necessary files and documents, their current versions was also significantly reduced. Besides, the created information space allows to exchange and work safely with files, to appoint tasks to the staff of BDO Unicon Outsourcing and their clients. Also heads had an opportunity to control accomplishment of tasks in a system, to trace degree of load and performance of the specialist.

The solution allows to organize work areas for each client, considers his organization structure and saves history on work with each separate legal entity from group. As for access to the portal from clients, authorization on the website is executed using an account of Microsoft. At authorization the client receives the direct reference or the e-mail with the invitation from the administrator of the portal from BDO Unicon Outsourcing. Also the command of Conteq company created raznourovnevy structure of data storage and access to them. The objects containing data have unique identifiers, at the same time the tree structure remains. It was the most large-scale part in the project of deployment of B2B of the portal.

In turn, the intranet portal allowed to create the uniform communication channel and to provide the centralized access for staff of the company to up-to-date and working information in BDO Unicon Outsourcing. Thanks to implementation of the portal the corporate newspaper in which the staff of BDO Unicon Outsourcing will be able quickly to publish and obtain information on important events in the company was started. Besides, on the intranet large-scale Knowledge base – corporate Wikipedia in which BDO Unicon Outsourcing store public documents, regulations, instructions and other text and graphic materials was organized.

As a result of implementation B2B and the intranet portals, BDO Unicon Outsourcing company received effective tools with a large number of the communication services directed to quality improvement of customer service and a unification of collective. Also It should be noted that the interface of solutions corresponds the BDO Unicon Outsourcing brand beech and pursues problems of improvement of the user experience.

The solution will help to accelerate and simplify processes of interaction with clients that in general will affect successful business development of the company. Elena Plotnikova, the director of the department of portal solutions of Conteq told