Customers: Moscow international higher school of business of MIRBIS Contractors: RedHelper Product: RedHelper (livechat)Project date: 2013/02
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The Redhelper company is the Russian developer the consultant's online - the service intended for expansion of communication opportunities of the websites. Redhelper uses tool kit: from simple instant messaging between visitors of the website and the operator to unique technology of joint use by the browser - co-browse, the systems of optimal load of operators, the system of prompt replies, the analytical module and even more than 15 most necessary functions. Due to complete solution, easy integration in business according to the SaaS model and user-friendly interfaces a system promptly extends more than in 15 countries. More than 17000 operators daily work at the platform developed by the company today.
MIRBIS uses RedHelper 3.0 for processing of a large number of questions from visitors of the website and obtaining additional statistics.
Pupils, entrants and the interested services of higher education institution had an opportunity as fast as possible to find information necessary for them. Normal communication channels cannot give such efficiency and completeness of information which RedHelper 3.0 gives. As a result use the consultant's online work of the website of MIRBIS became really effective.