| Customers: VTB Insurance Contractors: RedHelper Product: RedHelper (livechat)Project date: 2013/12 - 2014/01
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On February 4, 2014 the RedHelper company announced implementation in an IT landscape of VTB Insurance company of RedHelper service - LiveChat.
Project Tasks
VTB Insurance made the decision on start of the online consultant of RedHelper on the website for feedback on the online products.
The insurance company receives within a month thousands of messages through an online chat. Most often clients are interested in insurance conditions, conditions of receiving payments.
"Using a chat we receive questions on our online products and we understand, the interface is so conveniently developed and information is provided, but the main thing - we instantly answer the arising questions that positively affects sales, - noted Dmitry Litovchenko, the project director and to Internet sales of SK LLC "VTB Insurance". - Quite often there are absolutely simple questions, answers to which are in calculators or on the website, but the client has no time to look for this information. It is always simpler to ask a question, than spend time for independent reading or search. As a result of implementation of service RedHelper "VTB Insurance" accurately understands what changes in online products need to be made in the nearest future".
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