East-West

About Vostok-Zapad company

• Six distribution centers with three temperature zones
• Regular direct delivery to the largest cities of Russia (more than 120 cities)
• Own park of modern cars with multi temperature conditions
• The round-the-clock completing and shipment – more than 2000 deliveries across Moscow and the Moscow region

• We deliver meat and seafood in restaurants and retail chain stores
• We provide 3PL and 4PL - logistics (we transport products for Burger King, KFC, Shokoladnitsa, etc.)
• We sell and transport 3,500 SKU
• Are provided in Moscow and regions (the Northwestern Federal District, the Ural Federal District of the Russian Federation, Siberian Federal District of the Russian Federation, the Far Eastern Federal District of the Russian Federation)
• Regular direct delivery in 10 thousand addresses to 120 cities of Russia
• 270 cars from 2 to 25 tons, from the truck to "malt liquor"
• We ship and deliver 1,500 orders a day in Moscow and 1,000 in branches

Information technologies in the East-West

2019: CRM / BPM

As instrument of work with clients and business process automation

On the basis of the carried-out analysis, the decision on step-by-step process automation of sales is made:

• Integrated management of lifecycle of clients
• Conclusion of transactions
• Assortment management, prices

The second stage of development of the platform CRM-BPM:

• Automation of the direction of telemarketing
• Creation of new processes of the service center
• Layer management of service of the client
• Creation of the portal of the client