WalkMe Digital Adoption Platform (DAP)

2020: Entry into the Russian Digital Adoption Platform market

On April 14, 2020 Navicon company as the authorized partner of WalkMe in Russia, brought the main development of vendor to the market. Digital Adoption Platform (DAP) WalkMe is the solution which creates an environment of interaction between employees and business applications of the enterprise. The demand of the solution promptly increased in February-March, 2020 when many organizations were forced to transfer the specialists to a remote operation mode.

According to the company, in the existing conditions some companies faced decrease in efficiency of the employees forced to work from the house. In some cases it is caused by the fact that the last interact with several business applications at once, including unfamiliar for them. And if at office issues concerning use of systems are easily resolved using colleagues or IT department, then now employees appeared with difficult applications in private.

Help business to rebuild without serious consequences workflows, and to his specialists – to interact with difficult business applications in the existing conditions, the technologies belonging to the class Digital Adoption Platform (DAP) can. The WalkMe company became developer of such solution. Its platform of digital adaptation of staff of WalkMe for April, 2020 is used by about 2000 companies around the world.

Digital Adoption Platform (DAP) WalkMe "is imposed" over applications with which the user interacts. The built-in instruments of training of the next generation help "carry out" actually it on all system: they prompt what actions need to be made for accomplishment of this or that transaction. As a result adaptation and independent training take place much quicker. The platform can also be used also for more convenient and fast interaction with systems already familiar to the user. Thanks to the tools using artificial intelligence technology, WalkMe can trace difficult stages of work with the application and analyze them. Then the platform offers the user the shortest sequence of actions.

Advantages of WalkMe in present conditions already estimated the foreign companies. So, recently large international insurance company, having recruited the staff of contact center for remote work, faced that to provide training in former, offline - a format, it will not turn out. WalkMe offered it the three-stage plan of the solution of a task which can be applied also to the companies from other industries including working at the Russian market.

The program of digital adaptation allowing employees to process requests from the first day. Thanks to opportunities of the accelerated settings for the wide list of applications solution deployment takes only several days. Improvement of content of self-service both for updated, and for the existing service products which are provided in a digital format, for decrease in load of a support service and call center. Process optimization of interaction of the user with applications using analytics and his partial automation for reduction of time of message handling and performance improvement.

WalkMe is the solution which helps the companies to create a comfortable environment for work of employees. Using the configured navigation and the system of hints the technology conducts users as the GPS navigator during the work on difficult tasks and multi-stage processes. This is this virtual "instructor" and the assistant who is especially useful in the existing conditions when physical communication options are unavailable, and business indicators depend on coordination of work of employees. Andrey Kapranov, the director of the center of the innovative technologies in Navicon company told

In the near future the most part of employees will work around the world far off, and business needs to have the plan of ensuring long-term productivity and opportunities of such work. Preserving of business continuity is absolutely critical at the time of uncertainty. The companies will be helped by implementation of platforms of digital adaptation, also they should follow the strategy of priority digitalization to provide the employees with tools which will support their work in these hard times. Raphael Sveri, the president and the co-founder of WalkMe told