Russian Railways and Robin: Cloud factory of software robots

The main articles are:

• What is IaaS
• RPA (Robotic process automation)

2023: Completion of development. Implementation of the first software robots

Russian Railway technology"" together with, resident of the Skolkovo Foundation the company Robin"," created a platform of software robots for transportlogistic enterprises. The project budget amounted to 100 million, rubles of which the size of the grant "" Skolkovo under the national project "" Digital economy of Russia exceeded 75 million rubles. According to the developers use of Cloudy the "factory of software robots" allows you to reduce time the execution of routine operations by 33.5%. As TAdviser representatives of the Skolkovo Foundation clarified, as of April 6, 2023, the development of the software platform has been completed, the product is being scaled up.

The Cloud Factory of Software Robots project allows you to use Robotic process automation/RPA ( robotization of business projects) technology without buying licenses a specialized ON one and creating your own local expertise center. robotizations

The digital infrastructure enables transport and logistics companies industries to automate many routine tasks, including: administration of information systems and, databases electronic registration of services, call processing contact centers and other operations. Users can instantly start robotization and at the same time are provided with the necessary server capacities for administration and dispatching of processes.

The key task of robotizing routine processes is to release or reorient the company's employees to another functionality while speeding up tasks, "explained Evgeny Sushkov, head of a pilot project implemented by Russian Railways-Technologies. - As of April 2023, for three pilot sites - Innovative Mobility, Russian Railways-TechService and CHUZ [ TsKB 'Russian Railways-Medicine]] - we launched eight custom software robots, which made it possible to robotize business processes related to registration of incoming and outgoing correspondence, work with large amounts of information, filling out document forms, processing applications and calls.

Customers also have the ability to replicate robots to solve the problems of their own enterprise through the "robotization marketplace" for their commercial use by other companies in the industry.

The Russian Railways-Technologies project is the introduction of a marketplace of ready-made solutions for business that increase its efficiency. If we talk in general about the extent of Skolkovo's support for the first large-scale implementation of IT solutions, support is useful for both customer and developer companies. The customer has the opportunity to carry out digital transformation of the enterprise or import substitution in the technological direction, and the developer has the opportunity to replicate his developments, - said Ekaterina Stolbova, director of the project office of the Skolkovo Foundation.

2021: Software Robot Platform Development

The company Russian Railway technology"" (a subsidiary of OJSC RUSSIAN RAILWAY"") together with the development company LLC Robin"" are implementing a project to create a platform software robots for the industry transportlogistic. This was reported TAdviser to Russian Railways on January 26, 2021.

Skolkovo issued Russian Railways 80 million rubles to create a cloud factory of software robots
Photo source: mperspektiva.ru

The corresponding project called "Cloud Factory of Software Robots" received support from the Skolkovo Foundation for the introduction of Russian digital solutions within the framework of the federal project "Digital Technologies." The amount of the grant amounted to 80 million rubles.

The Cloud Factory is a domestic digital infrastructure where customers can automate their business. We are talking, in particular, about the administration of information systems and databases, electronic design of services, processing of calls of the contact center. The project includes a platform for operating software robots, a development module and a ready-made robot store where users can buy software solutions for use within the platform.

Customers will be able to use robotizations business processes infrastructures the service without the need to buy and create their own local robotization expertise center. The cloud infrastructure will allow users of the complex to quickly start robotization business processes and provide them server with the capacity for administration and dispatching.

The creation of the "Cloud Factory of Software Robots" instead of a separate targeted robotic solution is pilot in nature both for the Russian Railways holding and for the Russian market as a whole. In the near future, it is planned to use this platform in the perimeter of the structures of the Russian Railways holding. In the medium term, the product will be presented to the service market for companies in the transport and logistics industry.

At the same time, Russian Railways develops its own competencies for the production and implementation of software robots in information systems. At the end of 2020, the company put into operation more than 1000 such solutions, with their help over 980 operations were automated. Robots processed 500 thousand requests from users of Russian Railways information systems.

Robotization was used to administer user accounts, enter regulatory reference documentation, tariff information, and test automatic systems. As a result, the speed of these operations increased by 5 times, and the processing time of incoming requests in user support was reduced to several minutes. By developing the competencies of specialists to work with artificial intelligence tools, it is planned to reduce the development time of such solutions in order to ensure mass robotization and reduce the company's costs by automating routine processes.

Robotization of processes to improve operational efficiency is carried out within the framework of the digital transformation program of Russian Railways. When creating robotic applications for specific tasks solved by information systems, great importance is paid to data protection.