Lanit-Bi Pi Em completes Universal Banking project in Kuwait for Boubyan Bank

2021

Project completion

The company LANIT - Bi Pi Em"" (part of the group) LANIT completed the Universal Banking project for one of. banks Kuwait Boubyan Bank The concept of Universal Banking in Boubyan Bank implies customer service in branches of the bank with. The main tablets goal of the project was to create a convenient business applications for employees to work without being tied to a stationary one. to the computer This was announced by LANIT on August 9, 2021.

At the first stage, the company upgraded the Pega platform to version 8.5, which made it possible to optimize the system, make all technological capabilities available and lay the foundation for further work on the project. At the second stage, the LANIT-Bi Pi Em team developed a business application for mobile customer service.

As part of the project, LANIT - Bi Pi Em developed an employee portal where all information about the bank's customers is accumulated, taking into account the history of interaction and the list of applications submitted. A distinctive feature of the application was the implementation of customer identification according to the QR code (Kuwait uses the electronic passport format in the form of a QR code).

The project was implemented in six months. As a result of the implementation of the Universal Banking business application, bank employees were able to qualitatively increase the level of customer service. As part of the project, prepaid and credit card issuance processes were optimized. At the same time, it became possible to prepare all the documents and issue a new card at the time the client contacted the bank branch.

Boubyan Bank has a strategic goal - to change the approach to customer service, to make managers in branches more "universal." As a result of the work of our team, the bank received an MVP of a product that is already beginning to be used in its branches. Banks around the world are striving to provide the highest quality digital services, this trend is evident in our projects both in Russia and in Europe and the Middle East, " said Igor Pototsky, General Director of LANIT - Bi Pi Em.

The first stage of digital transformation

Lanit-Bi Pi Em (part of the Lanit Group), an expert in the field of analysis, intelligent automation and transformation of corporate business processes, completed the first stage of the digital transformation of Boubyan Bank (Kuwait). This was reported on May 24, 2021 in Lanita.

Boubyan Bank operates in the Islamic banking segment in the Middle East and offers a full range of services for legal entities and individuals. As part of the digital transformation, the bank sets ambitious goals and plans to implement a large-scale Universal Banking project, which is designed to fundamentally change the approach to customer service. According to the objectives of the project, employees should get a convenient modern interface for work and the ability to serve customers from a tablet without being tied to a stationary computer. However, the previous version of the Pega platform did not allow to fully realize all the goals that the bank set for itself.

In January 2021, Lanit-Bi Pi Em began the Universal Banking project. The main task of the first stage is to upgrade the Pega platform from version 7.4 to 8.5. The team conducted an audit of the existing system in six weeks, prepared a work plan for updating the platform, carried out the necessary refinement and update of the platform, stabilized the operation of applications and put the update into industrial operation. The update of the platform made it possible to optimize the system, make all technological capabilities available and lay the foundation for further stages of the project. The first phase has been completed and companies are moving on to the next phase of the project.

"We have been working with Pega for a long time and are pleased with the opportunities it opens. However, the time has come for new ambitious tasks within the framework of the Universal Banking project. We decided to choose a new IT partner and turned to Lanit-Bi Pi Em, experts in creating applications on Pega. Our goal is to completely change the service system so that our customers receive a high level of service in the bank's offices. The first stage - updating the platform - was carried out quickly and professionally. Ahead is the further implementation of the Universal Banking project, which will require the creation of a fundamentally new application on Pega, "said Mohamed Abdel Meneam, executive director, Enterprise Platform Management, Boubyan Bank.

"We have been working with large banks in Russia for more than 10 years. This year we started our first project in the Middle East. Preparing the platform for further changes is the first important step, and ahead is the implementation of a large-scale project that will increase the level of service and make the work of its employees more convenient. We highly appreciate the trust of colleagues from Boubyan Bank, "said Igor Pototsky, CEO of Lanit-Bi Pi Em.