OmniLine Omniline

The main profile of OmniLine (formerly Alfa-Inform) is process automation:

• Sales and Marketing (CRM)
• Customer Service and Technical Support (Service Desk)
• customer interactions (call centers, IP telephony, chats and chatbots)

• 1 XLIFFService: Error in XliffFile2XliffString method.

accounting and reporting (custom development under 1C) -- >

For the implementation of projects, the company uses the products of leading Russian developers (data for July 2021):

• Creatio (formerly bpm'online) is a platform for automating sales, marketing and service processes, combining the functions of a business process management system (BPM) and customer interaction (CRM).
• Oktell is a platform for creating corporate IP telephony systems, automating customer interaction processes through various communication channels, creating and modernizing contact centers.
• 1C-Bitriks24 - Russian cloudy a service for collaboration.
• Naumen Contact Center is a communication platform that provides telephony, as well as receiving and processing calls through other channels (e-mail, fax, SMS, web chat, Skype).
• AutoFAQ CraftTalk 3CX Beesender, , , , Webitel.

• 1 XLIFFService: Error in XliffFile2XliffString method.

1C - software platform designed for automation of management, accounting and tax accounting and reporting.- >

2020

Partnership with AutoFAQ

Partnership with AutoFAQ, which provides a service to robotize customer support or employees in digital channels using artificial intelligence.

Partnership with YaiYou

Partnership with the IT & Digital Director Club "YaiYou ."

Partnership with Speech Analytics

On October 15, 2020, OmniLine announced that Speech Analytics had partnered with it. Read more here.

2019

Company logo through August 2019.