SberLife Insurance robotic more than 50 business processes thanks to RPA technology

2022: Automate interaction with external systems and services with UiPath

The company "Life Insurance" automated interaction with external systems and services. Thanks to the RPA (Robotic Process Automation) technology, the company robotic more than 50 business processes from UiPath. This was reported on January 17, 2022 in the company "Life Insurance."

Automation of interaction with external systems and services has facilitated interaction with the company for the client: including thanks to this, customers can now declare the occurrence of an insurance event without visiting the office of the insurance company, and in some cases without even collecting supporting documents - the insurance company independently requests them from government agencies.

Robots also took on a significant part of the routine work that employees had previously done.

"In 2021, we began to form our own center of competence in the field of robotization. Among other things, the implementation of RPA solutions helped to set up the work of responding to requests and instructions received by the organization. For each request that requires a reaction, the system will automatically assign a person responsible. The unmistakable and uninterrupted operation of robots allowed to increase the level of client service, save employees from routine, reduce the number of errors and save millions of rubles, "said Vladislav Nabokov, managing director and head of the technology department of SberLife Insurance.

"RPA technology allows rapid integration between systems, as if a highly qualified employee is exclusively engaged in providing a single process. Our decisions helped SberLife Insurance act more effectively, and its customers were spared from additional worries, often inappropriate at the time of the insured event, "said Svetlana Anisimova, general director of UiPath in Russia and the CIS.