Kontur.Access

The main articles are:

• IT Service Management (ITSM)
• Types and capabilities of modern VKS systems

2024: macOS Release

The updated version of Access allows you to connect to computers on Windows, Linux and macOS from computers and mobile devices that run on any operating system. The connection takes place through a browser or, in another way, through a web operator. SKB Kontur announced this on April 11, 2024.

Шаблон:Quote 'author = said Margarita Nemchenkova, Project Manager Kontur.Access

For the connection to be secure, the service performs two-factor authentication, and the data is transmitted in encrypted form. There is protection against brute-force password busting - when brute-force is detected, the system blocks access. You can also configure a connection permission request - if the subscriber rejects it, you will not be able to connect to the computer.

2023

Add Wake-On-LAN Technology

In Contour Access, Wake-On-LAN technology has appeared. SKB Kontur announced this on October 16, 2023.

Through the service for remote access to computers, you can even connect to devices that are turned off or in sleep mode. This allows Wake-On-LAN, a technology for turning on a remote computer.

The computer of the subscriber to which you want to connect at the moment can be turned off or in sleep mode. In order not to wait for someone to turn on the desired PC, there is a Wake-On-LAN. The technology works as follows Internet : a special packet with - data Magic Packet is sent to the PC network card through, which starts the process of turning on or waking up the computer.

The operator selects the subscriber's computer in the Contour Access address book and clicks the "Enable" button, after a few seconds a message about the process status appears. If the command successfully reached the PC, its download begins, after which the operator will see that the computer is on the network and will be able to connect to it.

Шаблон:Quote 'author = said Margarita Nemchenkova, Project Manager Kontur.Access

Linux Release

Contour Access has a Linux version. SKB Kontur announced this on October 11, 2023.

This version of the service for remote access to computers allows you to connect to a PC on Linux. This opportunity is especially relevant for organizations that are switching to domestic software products as part of a state import substitution project.

Using this version of Contour Access, you can connect to Linux computers from any operating system, the process itself takes place in a browser. The subscriber, to whose computer the connection is made, must first download the distribution kit for Linux and start the subscriber part of the Access.

So far, only one-time connections to a remote PC have been implemented, when you need to enter dynamically changing data - the port and password of the subscriber. Soon, the Linux version of Access will have a permanent access mode, integration with the address book, file transfer and hotkeys.

Шаблон:Quote 'author = said Margarita Nemchenkova, project manager Kontur.Approve.

Add a command line

In the service Kontur.Access added a command line, or Kontur.Dostup-Konsol. With its help, the administrator can solve his tasks on a remote computer without interfering with the work of the subscriber. SKB Kontur announced this on August 29, 2023.

With a standard remote connection, the administrator intercepts control of the cursor and sees the same thing that is broadcast on the subscriber's monitor. In this case, the subscriber cannot perform his work on the PC while the system administrator configures or installs something.

Connecting through the Kontur.Dostup-Konsol allows you to solve this problem, since the operator does not interact with the subscriber in the usual way through the cursor, but simply sends the necessary commands to the subscriber PC. When the command is executed, the operator receives information about the result - that the action was successfully completed or an error occurred.

Thus, thanks to the command line, the operator does not take control of the computer from the subscriber, performing all the necessary actions through the Kontur.Dostup-Konsol.

Inclusion in the register of Russian software

Contour. Access entered the register of Russian software. SKB Kontur announced this on May 4, 2023.

The remote access service allows you to provide technical support to clients and employees, administer personal computers, servers, cash desks and other devices, and the service can also be used to access the remote desktop.

the Russian Now companies will be able to organize remote control of computers using a service that officially meets the requirements set for. software RUSSIAN FEDERATION

For large businesses, the entry of Access into the register is an additional guarantee that the service is reliable, produced in Russia and there is no risk that its developer will leave the market. State organizations, in turn, must use products from the register of Russian software within the framework of the import substitution requirement.

Шаблон:Quote 'author = said Margarita Nemchenkova, project manager Kontur.Approve.

Entry into the market of Belarus

SKB Kontur on April 27, 2023 announced that. that he began selling his service for remote access to computers in the Republic of Belarus. This will help Belarusian organizations get the necessary software and preserve the usual business processes.

Like Russia, Belarus faced the departure of foreign software for remote access, so representatives of local business were interested in services that allow computers to be administered remotely. Sales of Kontur. Access started in Belarus through the partner of the Kontur - the company "AbesTrade," the plans are to enter the market of Kazakhstan.

After the program for remote access, control and maintenance of TeamViewer computers ceased to work in Belarus in May 2022, AbesTrade LLC raised the question of replacing it with a worthy analogue. The company opted for Contour. Access, with the help of which, in the same way, technical support for employees and customers of companies is remotely provided. The program can be used both for corporate purposes and for individual purposes - to remotely control a personal computer.

We have been cooperating with AbesTrade since 2020, they have already promoted Kontur. Focus, Kontur. Snacks and other ecosystem products in Belarus. In 2023, our partner conducted research among their customers to find out what software they use in their daily work. It turned out that companies are interested in remote access, then customers were offered to try Contour. Access in the demo format, the reaction to the service was positive. This prompted us to bring Kontur. Access to the Belarusian market, said Margarita Nemchenkova, project manager of Kontur.Access.

Complicating passwords for remote device connections

In Contour Access, passwords for remote connection to devices are complicated. This was announced on April 17, 2023 by SKB Kontur.

Previously, the password for a one-time connection consisted of 6 digits, now it includes 8 digits, which makes it more secure. At the same time, it is also convenient to use it - the password is visually divided into two parts.

Previously, the password for a one-time connection was 6 digits

If the operator needs to connect to the remote computer on a permanent basis, and there is no employee behind him who could provide the port and password, you need to configure permanent access. The password for constant access was also complicated. To create it, you can choose a convenient option: use autogeneration or enter it yourself. The password can be set from 8 to 32 characters long, using the lowercase and uppercase letters of the Latin and Cyrillic alphabet, numbers and special characters.

Password can be set from 8 to 32 characters long

During autogeneration, the system will create a password of 8 characters using Latin letters of different registers, numbers and special characters, excluding some Latin letters: A, a, B, C, c, E, e, H, K, k, M, m, O, o, p, T, S, s, X, x, Y, y.

Шаблон:Quote 'author = said Margarita Nemchenkova, project manager Kontur.Approve.

Upgrade the attendant on the subscriber's computer to an administrator

SKB Kontur on March 29, 2023 presented additional opportunities for remote control of computers Now the service allows you to massively connect employees to remote access, increase the rights of the operator on the subscriber's computer to an administrator and configure the connection to the device only after the user's permission.

Often in companies, employees use a standard account on computers. It gives limited rights: you cannot change system settings, install or remove programs, and so on.

But when a technical specialist needs to perform some actions on behalf of an administrator on a remote computer, this requires appropriate rights. Now, during the remote connection, rights can be increased.

The operator presses the elevation button and enters the administrator login password on his computer. The subscriber sees the request and can allow the operator to continue working with administrator rights during the session.

When the company has many employees to connect to remotely, the administrator can install the Contour one-time. Access to their computers.

In a special program, the administrator will see information about all connected computers: name, IP address, ports and passwords. There will also be a button for connecting to computers and devices with online status will be reflected. Thus, the administrator does not have to request constantly changing data for access every time.

With this option, the operator will be able to connect to the remote computer not immediately after entering the password port, but additionally by requesting permission from the subscriber. If the subscriber does not respond to the request within 30 seconds, the program will close the window and prevent the connection. The subscriber can enable this feature at will in the settings of his part of the service.

The development vector of Contour Access defines feedback from customers - each functionality is created for current user requests. This time we added options that make it easier for large companies with large staff to remotely manage computers. For example, one of the options will allow you to connect all the necessary computers to the remote access service at once, and then the system administrator will automatically receive data about these devices, said Margarita Nemchenkova, project manager of Kontur.Access.

2022: Access Contour View

On May 6, 2022, SKB Kontur introduced a replacement for TeamViewer to the market.

This remote access service enters the market under the name Contour. Access. To help those affected by the departure of foreign companies, Kontur opens free access to the service for a period of up to three months. This will help organizations quickly get a replacement software and not break the usual ones. business processes

With the help of Contour Access, you can provide technical support to clients, administer personal computers, servers, cash desks and other devices, and the service can also be used to access the remote desktop. Additional features include file transfer, chat, quick connection to a specific computer, session recording, automatic connection recovery when the connection is disconnected, and other quick administration methods.

Contour began creating its own technical support service back in 2010. Gradually, the program became the main channel for remote assistance to customers, continued to develop and acquire additional functions. Interest in the service as a commercial product arose in 2017, the pandemic and the subsequent remoteness only intensified this demand. They decided to bring the product to market in March 2022, when the manufacturer TeamViewer announced that it would no longer sell new licenses.

{{quote 'author = said Artem Preskaryan, Technical Director of Contour, Head of ContourExternal and Services for Enterprises Contour^[1]. |

Long before we announced the start of sales, the company was already contacted by customers who wanted to use our software for remote access. Then we concentrated on the development of other products, and Contour. Access was developed exclusively as a service for internal use. Now we see that it can solve the problems of consumers who have lost their usual tools for work,}}

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