Kontur.Access

The main articles are:

• IT Service Management (ITSM)
• Types and capabilities of modern VKS systems

2025

Ability to capture changes in devices

Cont.Access now captures changes in devices and controls. licenses Cryptomissile defense This was SKB Kontur announced on March 19, 2025.

Administrators in the event log can now track changes in computer components and compare current hardware settings with previous checks. This helps to record the misuse of working devices, identify the disappearance of components and prevent theft of individual components.

This function allows you to track the replacement motherboard or, processor changes in the characteristics of RAM, adding or removing components: memory bars, graphics cards,, and hard drives accumulators laptops monitors. To analyze data , just select the desired time period and filter "Change in device configuration" in the event log.

Another function is the control of CryptoPro licenses. Now you can quickly check licenses and their validity periods, which allows you to renew them in advance, prevent problems with the work of electronic signatures, verification of signed documents and interaction with electronic services. This will help avoid document flow failures, the impossibility of participating in electronic tenders, restrictions when working with state portals, as well as legal risks associated with the invalidity of signatures and fines for violating regulatory requirements.

{{quote 'author=said Ivan Khaustov, Head of the Product Group Contour Information Security Services. | When managing enterprise devices, it is important not only to protect them, but also to control any changes in their components. Minor at first glance adjustments can lead to failures, reduced security, or data leakage. Capturing history will help you avoid errors, identify unauthorized interference, and increase transparency in your IT department. These capabilities make administration more convenient and companies' IT infrastructure more stable and reliable.}}

Enterprise Device Management Cross Platform

Contour. Access will become a cross-platform for managing corporate devices. SKB Kontur announced this on March 6, 2025.

Contour. Access as a solution originally created for remote connection will include the functions of centralized management of corporate devices, which will increase the level of information security, will close the need for companies to comprehensively manage the IT infrastructure.

Kontur.Access helps you monitor, configure, maintain, analyze, and schedule updates. The added features will provide not only connection to devices to manage them, but also prompt response to incidents.

{{quote 'author=said Mikhail Srodnykh, General Director of SKB Kontur. | Contour clientsAccess notes that in order to manage the infrastructure, they need not only to connect to devices, but also to centrally monitor their status, security and updates. We took these requests into account and added functions to the product that will allow IT departments to automate routine tasks, reduce risks and increase the stability of corporate systems. Advanced Contour. Access becomes part of our complex of information security services, which we are actively creating and which already includes the Staffcop incident investigation system, service, two-factor authentication Kontur.ID Kontur.PAM privileged access system, foreign security services - Contour. Security. }}

One of the added functions of Contour Access as a UEM solution is automatic device inventory. IT can now monitor current hardware health, operating systems versions, installed programs, device configurations to quickly identify potential vulnerabilities and update software in a timely manner.

The next updates will include the historicity of data for security audits, automated control of CryptoPro licenses, centralized configuration of devices according to templates, support for Linux and macOS for convenient management of different types of corporate systems, as well as a server version of the product.

Contour Access is focused on medium and large businesses with a large fleet of devices on various operating systems and with a distributed IT infrastructure. The product helps to reduce the risks associated with human factors and outdated settings.

Compatibility with Red OS 7.3 and 8

Contour. Access received certificates of compatibility with the operating system Rev OS 7.3 and 8. SKB Kontur announced this on January 27, 2025.

{{quote 'author=said Mikhail Dobrovolsky, Deputy General Director of SKB Kontur, Head of the Corporate Governance Department. | Among the main wishes of Kontur users. Access was support for domestic Linux distributions. The service has been tested for compatibility with RED OS. This simplifies the transition to the Russian operational system for all customers, confirms the high level of security and reliability of the Contour. Access in accordance with RED OS standards,}}

Prior to this, the companies signed an agreement on technological partnership, which involves joint testing of products and solutions, the development and implementation of independent import-dependent software.

{{quote 'author=noted Rustam Rustamov, Deputy General Director of RED SOFT. | The joint implementation of our developments and solutions of SKB Kontur will help speed up the processes of providing technical support within the company, organize comfortable remote work, adapt the working environment to user preferences, and solve the problems of switching to domestic IT products. Thank you to the team of SKB Kontur for fruitful cooperation,}}

Automatic Computer Health Monitoring

In Contour Access, the function of automatic monitoring of the state of computers has appeared. SKB Kontur announced this on January 22, 2025.

Now technicians can easily and quickly collect, store and analyze data about the company's devices.

In Kontur. Access - a service that helps users remotely connect to and work with other computers - the inventory function has appeared. Thanks to it, you can find out the configuration parameters of the computer (RAM, motherboard and others), information about the operating system of the device, installed on the PC of the program. It helps track the technical condition of the company's devices automatically.

So far, the inventory module supports only Windows devices. In 2025, the functionality will become available for other operating systems - Linux and MacOS.

{{quote 'author=said Margarita Nemchenkova, Product Manager Contour.Access | This feature greatly simplifies the management of the fleet of computers. It allows you to accurately assess the cost and need for hardware updates, analyzes the configuration of each PC and identifies the bottlenecks necessary for modernization. In the context of unstable deliveries, this is critical to control the configuration of the devices and prevent unauthorized replacement of components during repairs. In addition, the function generates data for property insurance, simplifies the process of evaluating and receiving insurance payments. Finally, it is possible to monitor the state of each computer and detect the presence of prohibited and outdated software, thereby increasing the overall level of information security of the company, }}

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Фото: SKB Kontur

The check starts automatically every 10 hours, or on a schedule - this feature will be added if there is a request from clients. The information appears in the Inventory section. If necessary, you can run the check manually to work with a specific employee or customer case.

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Фото: SKB Kontur

Information about each PC can be viewed pointwise. In the Scan and Configuration tab, an administrator can find out which programs are installed on a particular computer.

Reports can be downloaded by all characteristics that the system collects, or by selected parameters. For example, batteries, BIOS, logical drives, and more. Inventory allows you to identify technical problems of devices in time, minimize the risk of failures and increase the level of security.

2024

Compatibility with Alt OS

and SKB Kontur BASEALT"" confirmed the compatibility operating systems of the family "" and the Viola remote access service. Kontur Access. The tests confirmed the stability of operation and compliance with all functional and technical parameters. This was announced BASEALT by "" on December 17, 2024.

Contour. Access is designed to organize secure remote access to corporate resources. The program contains two components: subscriber - for the computer to which they will connect, and operator - for an expert who will work remotely with the subscriber's computer. The obtained certificates confirm that the service is fully compatible with the operating systems Alt Workstation 10, Alt Server 10 and Alt Workstation K 10.

Integration of Contour Access with the Alt family of operating systems is a proof of our constant desire to provide reliable and secure solutions. Working with BASEALT will allow us to develop products taking into account the peculiarities of the Russian market and provide our customers with uninterrupted and safe work, "said Ivan Khaustov, head of the Information Security Services product group, CEO of Atom Security.

MacOS Release

The updated version of Access allows you to connect to computers on Windows, Linux and macOS from computers and mobile devices that run on any operating system. The connection takes place through a browser or, in another way, through a web operator. SKB Kontur announced this on April 11, 2024.

Шаблон:Quote 'author=said Margarita Nemchenkova, Project Manager Kontur.Access

For the connection to be secure, the service performs two-factor authentication, and the data is transmitted in encrypted form. There is protection against brute-force password busting - when brute-force is detected, the system blocks access. You can also configure a connection permission request - if the subscriber rejects it, you will not be able to connect to the computer.

2023

Add Wake-On-LAN Technology

In Contour Access, Wake-On-LAN technology has appeared. SKB Kontur announced this on October 16, 2023.

Through the service for remote access to computers, you can even connect to devices that are turned off or in sleep mode. This allows Wake-On-LAN, a technology for turning on a remote computer.

The computer of the subscriber to which you want to connect at the moment can be turned off or in sleep mode. In order not to wait for someone to turn on the desired PC, there is a Wake-On-LAN. The technology works as follows Internet : a special packet with - data Magic Packet is sent to the PC network card through, which starts the process of turning on or waking up the computer.

The operator selects the subscriber's computer in the Contour Access address book and clicks the "Enable" button, after a few seconds a message about the process status appears. If the command successfully reached the PC, its download begins, after which the operator will see that the computer is on the network and will be able to connect to it.

Шаблон:Quote 'author=said Margarita Nemchenkova, Project Manager Kontur.Access

Linux Release

Contour Access has a Linux version. SKB Kontur announced this on October 11, 2023.

This version of the service for remote access to computers allows you to connect to a PC on Linux. This opportunity is especially relevant for organizations that are switching to domestic software products as part of a state import substitution project.

Using this version of Contour Access, you can connect to Linux computers from any operating system, the process itself takes place in a browser. The subscriber, to whose computer the connection is made, must first download the distribution kit for Linux and start the subscriber part of the Access.

So far, only one-time connections to a remote PC have been implemented, when you need to enter dynamically changing data - the port and password of the subscriber. Soon, the Linux version of Access will have a permanent access mode, integration with the address book, file transfer and hotkeys.

Шаблон:Quote 'author=said Margarita Nemchenkova, project manager Kontur.Approve.

Add a command line

In the service Kontur.Access added a command line, or Kontur.Dostup-Konsol. With its help, the administrator can solve his tasks on a remote computer without interfering with the work of the subscriber. SKB Kontur announced this on August 29, 2023.

With a standard remote connection, the administrator intercepts control of the cursor and sees the same thing that is broadcast on the subscriber's monitor. In this case, the subscriber cannot perform his work on the PC while the system administrator configures or installs something.

Connecting through the Kontur.Dostup-Konsol allows you to solve this problem, since the operator does not interact with the subscriber in the usual way through the cursor, but simply sends the necessary commands to the subscriber PC. When the command is executed, the operator receives information about the result - that the action was successfully completed or an error occurred.

Thus, thanks to the command line, the operator does not take control of the computer from the subscriber, performing all the necessary actions through the Kontur.Dostup-Konsol.

Inclusion in the register of Russian software

Contour. Access entered the register of Russian software. SKB Kontur announced this on May 4, 2023.

The remote access service allows you to provide technical support to clients and employees, administer personal computers, servers, cash desks and other devices, and the service can also be used to access the remote desktop.

the Russian Now companies will be able to organize remote control of computers using a service that officially meets the requirements set for. software RUSSIAN FEDERATION

For large businesses, the entry of Access into the register is an additional guarantee that the service is reliable, produced in Russia and there is no risk that its developer will leave the market. State organizations, in turn, must use products from the register of Russian software within the framework of the import substitution requirement.

Шаблон:Quote 'author=said Margarita Nemchenkova, project manager Kontur.Approve.

Entry into the market of Belarus

SKB Kontur on April 27, 2023 announced that. that he began selling his service for remote access to computers in the Republic of Belarus. This will help Belarusian organizations get the necessary software and preserve the usual business processes.

Like Russia, Belarus faced the departure of foreign software for remote access, so representatives of local business were interested in services that allow computers to be administered remotely. Sales of Kontur. Access started in Belarus through the partner of the Kontur - the company "AbesTrade," the plans are to enter the market of Kazakhstan.

After the program for remote access, control and maintenance of TeamViewer computers ceased to work in Belarus in May 2022, AbesTrade LLC raised the question of replacing it with a worthy analogue. The company opted for Contour. Access, with the help of which, in the same way, technical support for employees and customers of companies is remotely provided. The program can be used both for corporate purposes and for individual purposes - to remotely control a personal computer.

We have been cooperating with AbesTrade since 2020, they have already promoted Kontur. Focus, Kontur. Snacks and other ecosystem products in Belarus. In 2023, our partner conducted research among their customers to find out what software they use in their daily work. It turned out that companies are interested in remote access, then customers were offered to try Contour. Access in the demo format, the reaction to the service was positive. This prompted us to bring Kontur. Access to the Belarusian market, said Margarita Nemchenkova, project manager of Kontur.Access.

Complicating passwords for remote device connections

In Contour Access, passwords for remote connection to devices are complicated. This was announced on April 17, 2023 by SKB Kontur.

Previously, the password for a one-time connection consisted of 6 digits, now it includes 8 digits, which makes it more secure. At the same time, it is also convenient to use it - the password is visually divided into two parts.

Previously, the password for a one-time connection was 6 digits

If the operator needs to connect to the remote computer on a permanent basis, and there is no employee behind him who could provide the port and password, you need to configure permanent access. The password for constant access was also complicated. To create it, you can choose a convenient option: use autogeneration or enter it yourself. The password can be set from 8 to 32 characters long, using the lowercase and uppercase letters of the Latin and Cyrillic alphabet, numbers and special characters.

Password can be set from 8 to 32 characters long

During autogeneration, the system will create a password of 8 characters using Latin letters of different registers, numbers and special characters, excluding some Latin letters: A, a, B, C, c, E, e, H, K, k, M, m, O, o, p, T, S, s, X, x, Y, y.

Шаблон:Quote 'author=said Margarita Nemchenkova, project manager Kontur.Approve.

Upgrade the attendant on the subscriber's computer to an administrator

SKB Kontur on March 29, 2023 presented additional opportunities for remote control of computers Now the service allows you to massively connect employees to remote access, increase the rights of the operator on the subscriber's computer to an administrator and configure the connection to the device only after the user's permission.

Often in companies, employees use a standard account on computers. It gives limited rights: you cannot change system settings, install or remove programs, and so on.

But when a technical specialist needs to perform some actions on behalf of an administrator on a remote computer, this requires appropriate rights. Now, during the remote connection, rights can be increased.

The operator presses the elevation button and enters the administrator login password on his computer. The subscriber sees the request and can allow the operator to continue working with administrator rights during the session.

When the company has many employees to connect to remotely, the administrator can install the Contour one-time. Access to their computers.

In a special program, the administrator will see information about all connected computers: name, IP address, ports and passwords. There will also be a button for connecting to computers and devices with online status will be reflected. Thus, the administrator does not have to request constantly changing data for access every time.

With this option, the operator will be able to connect to the remote computer not immediately after entering the password port, but additionally by requesting permission from the subscriber. If the subscriber does not respond to the request within 30 seconds, the program will close the window and prevent the connection. The subscriber can enable this feature at will in the settings of his part of the service.

The development vector of Contour Access defines feedback from customers - each functionality is created for current user requests. This time we added options that make it easier for large companies with large staff to remotely manage computers. For example, one of the options will allow you to connect all the necessary computers to the remote access service at once, and then the system administrator will automatically receive data about these devices, said Margarita Nemchenkova, project manager of Kontur.Access.

2022: Access Contour View

On May 6, 2022, SKB Kontur introduced a replacement for TeamViewer to the market.

This remote access service enters the market under the name Contour. Access. To help those affected by the departure of foreign companies, Kontur opens free access to the service for a period of up to three months. This will help organizations quickly get a replacement software and not break the usual ones. business processes

With the help of Contour Access, you can provide technical support to clients, administer personal computers, servers, cash desks and other devices, and the service can also be used to access the remote desktop. Additional features include file transfer, chat, quick connection to a specific computer, session recording, automatic connection recovery when the connection is disconnected, and other quick administration methods.

Contour began creating its own technical support service back in 2010. Gradually, the program became the main channel for remote assistance to customers, continued to develop and acquire additional functions. Interest in the service as a commercial product arose in 2017, the pandemic and the subsequent remoteness only intensified this demand. They decided to bring the product to market in March 2022, when the manufacturer TeamViewer announced that it would no longer sell new licenses.

{{quote 'author=said Artem Preskaryan, Technical Director of Contour, Head of ContourExternal and Services for Enterprises Contour^[1]. |

Long before we announced the start of sales, the company was already contacted by customers who wanted to use our software for remote access. Then we concentrated on the development of other products, and Contour. Access was developed exclusively as a service for internal use. Now we see that it can solve the problems of consumers who have lost their usual tools for work,}}

Notes