Rosatom: Unified Contact Center of the Municipality (ECCM)

Main article: Call center: purpose, types and tasks

The "Unified Contact Center of the Municipality" provides monitoring of social networks to track and respond to negative appeals from citizens on various problems in the field of urban management.

2022: "Unified contact center of the municipality" and "Prevention of violations of the rules of improvement" are included in the register of domestic software

Digital products of RuSat Infrastructure Solutions (RIR, part of Rosatom State Corporation) expand the ecosystem of Smart City products as part of import substitution. Two more digital solutions: "Unified Contact Center of the Municipality" and "Prevention of Violations of the Rules of Improvement" - are included in the Unified Register of Programs for Electronic Computers and Databases. Now there are 10 digital RIR services in this register at once for highly efficient city management. This was reported in the state corporation "Rosatom" on December 6, 2022.

Illustration: dzen.ru

 The company's product portfolio includes solutions for city management, communal infrastructure, resource supply and urban economy, tourism and hospitality development,  gear interaction, entrepreneurial development, intelligent transport systems and others.

The single contact center of the municipality reduces, time which is spent by employees on processing received messages from the population from, social networks feedback services, by. e-mail The system allows you to receive data messages in one window, search for the responsible performer, set a task and control the solution to the problem. The system eliminates duplication of the tasks of employees, reduces the time for feedback for the applicant, and also allows you to collect various statistics on the topic and number of requests.

In early December 2022, the Unified Contact Center solution was being implemented in 7 municipalities in different regions of Russia, more than 20 pilot projects were implemented. The practice of using the service confirms a reduction in the time spent working with tasks by 80%, while the labor productivity of employees involved in performing tasks increases by 5 times.

The digital service "Prevention of violations of the rules of improvement" is designed to monitor violations in the field of improvement. It provides the opportunity to maintain an electronic register of violations, systematically store the results of inspections, monitor the timing of the elimination of comments, and automatically generate reports on the violation. Maintaining a system database makes it easier to assess the workload and quality of work of employees, as well as identify system violations in relation to a particular object. The product was implemented in three municipalities, about 10 pilot projects were implemented.

The next stage in the development of Russia is aimed at import substitution in all areas, including in.  ITindustries The company strives to be a technological partner and creates software complexes "smart" cities to meet the requirements of safety, convenience, functionality, including through compatibility with the application. domestic software The main emphasis in these services was the availability of digital solutions for most small cities: the services were developed in close cooperation with the CPUS participants, which ensured their demand from municipalities and low cost of ownership for each individual municipality. In its work, the company focuses on reducing the digital inequality of municipalities and access to current technologies of territories of almost any size, with any, budget shared by Dmitry Grishin, Head of the Center for Professional Management Communities of the Region and Municipality Level, Director of the Project Office of RIR JSC.