Chat bot from CraftTalk will tell you all about eco-points "RT-Invest"

2022: Chatbot launch

On January 9, 2022, the company CraftTalk announced that, together with the "company," Single operator of eco-pointsRT-Invest which is part of the state corporation, Rostec it was launched messenger Telegram chat boat into the assistant "Eco Pomoshnik" to support the network. fandomates

The RT-Invest network of fandomats has become a large Russia project one in collecting secondary resources and exchanging containers (plastic bottles and tin cans) for points and discounts that can be spent on buying products and paying for services. The partners of the project were the chain of stores Vkusville"," fast food restaurants, Dodo pizza"" UDS service car-sharing , service BelkaCar , etc. As of January 2023, the RT-Invest eco-point network Moscow area has about 560 fandomats located in 38 urban districts. The number of containers collected through eco-points reached 3 million. In total, this is about a hundred tons of clean secondary resources, completely ready for processing.

With the help of the chatbot, users can get answers to the most common questions related to the work of fandomats and the loyalty program around the clock. Also, using the bot, you can contact technical support specialists, or simply leave a message about the operation of the device. Separately, it is possible to leave feedback on the Ecopuncture project itself. For the convenience of users, a QR code for switching to a chatbot is posted on the screens of eco-points and on the official website of the "Single Operator."

The project with RT-Invest was launched within a month on the basis of our cloud platform using the SaaS model, which significantly reduces CAPEX, and also multiplies the ability to instantly scale the project for new tasks. The customer used the knowledge base module, the functionality of the chatbot, as well as the operator's workplace, which successfully interfaces the bot with the contact center of the "Single Operator." Separately, I note that the statistics collected in the knowledge base allow you to harmoniously develop the project by connecting the most popular topics of user requests, "said Denis Petukhov, CEO and co-founder of CraftTalk, about the technical part of the project.