Electronics repair

• Household appliances and electronics (Russian market)
• Home Appliances and Electronics (European Market)
• Smartphones (Russian market)
• Export and import of electronics in Russia
• Home Appliances and Electronics (Global Market)
• Computers (Russian market)

Chronicle

2023: Machinery Repair Services Market Growth by 64%

The volume of household appliance repair services in Russia in 2023 increased by 64% compared to 2022. Such data at the beginning of April 2024 are provided by the Avito Services service. The Профи.ру specialist search platform estimated an increase in demand for such services by 36%.

As Vedomosti writes with reference to the calculations of Avito Services, the demand for repair services for washing and drying machines of all brands increased the most (by 181%) in 2023 in the market under consideration. At the same time, the demand for the repair of computer equipment, on the contrary, decreased by 30% compared to the previous year. This applies to the repair of computers, laptops, all-in-ones and printers.

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Experts interviewed by the newspaper explained the weakening of demand for PC repair services by the closure of official service centers for foreign vendors who left the Russian market. In addition, the strengthening of sanctions pressure and logistical difficulties in the supply of equipment for foreign computer equipment affect. Mikhail Sizov, managing partner of Mobius Technologies, says that in 2023 the demand for the repair of components of foreign electronics and data storage systems increased by about five times.

The service does not give absolute numbers and only notes that by April 2024, more than 170,000 advertisements for the repair of washing equipment were posted on the site. The cost of such services on the site starts from 500-800 rubles.

According to Профи.ру, in 2023 the number of requests for the repair of dishwashers, refrigerators, sewing machines, garden equipment and televisions increased. According to experts interviewed by the publication, the need for repair of equipment is growing due to the withdrawal of well-known brands from the Russian market and more frequent purchases of used devices and electronics.^[1]

2022: The number of electronics repair service centers in Russia decreased by 4%

In 2022 electronic engineers , the number of repair service centers decreased by 4% compared to 2021 - to 10.2 thousand. This is evidenced by the data 2GIS"," which were released on February 16, 2023.

As Kommersant writes with reference to geoservice statistics, the most noticeable reduction in service centers in 2022 occurred in Moscow - by 10%, to 3.1 thousand points. The number of repair points for mobile devices in Perm and Ufa and by 6% in St. Petersburg decreased by more than 8%. An exception to the general trend was Chelyabinsk, where the number of offline repair points for mobile equipment for the year increased by 16%, according to GIS. "

Russians prefer to fix electronics with the help of private hands

The reduction in the number of service centers has led to an increase in demand for private services. So, in Avito"" noted that in 2022, Russians were 45% more likely to turn to craftsmen for repairing equipment on the ad platform. According to market experts, the market for artisanal repairs by individuals is developing in the Russian Federation.

Market participants interviewed by the newspaper explain that service centers of suppliers who left the Russian Federation were mainly closed. The growth in demand is due to the lack of guarantee from manufacturers. The publication also says that the number of calls to service centers is growing, as users prefer to extend the service life of their devices.

MTS Bank analysts told Kommersant that the demand for equipment repairs in 2022 increased by 11% compared to 2021. Russians began to purchase more expensive devices, which caused an increase in demand, the company noted.

The demand for repairs has grown due to the reduction of vendor warranty support, when customers simply have nowhere to go, and they need to repair devices. In the summer of 2022, the number of paid repairs increased at least twice, - said Alexander Fedorov, General Director of the Network of Computer Clinics.[2]

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