Avito Services

Avito Services is a platform for receiving orders for services via the Internet.

2024: Skill to analyze reviews

Avito trained his own large language model (LLM) to analyze the reviews left about the masters and draw up a short help on their basis. The company announced this on October 7, 2024.

source = Avito

It will contain a summary of all reviews with key advantages and shortcomings of the performer. Thus, the platform helps potential customers to form a general idea of ​ ​ the service provider, highlight his key qualities and give conscientious users more attention to customers.

Users of the test group will see the "Neural network collected the main thing" block. The algorithm analyzes user opinions, finds matches and creates a generalized review based on them, consisting of two blocks "Advantages" and "Disadvantages." If there is only one information about the performer, the second will not be shown. Buyers will see information about the qualities of service providers who are interested in most of them in the first place: speed, accuracy, responsiveness, quality of work. Users can independently check the information by examining the reviews below. In addition, at the test stage, it will be possible to assess the response written by the algorithm. This will improve the system, make it more accurate and informative.

The basis for the algorithm was a large language model trained by the developers of Avito. Generative models are already used on the platform, including to help users create descriptions of goods in the category "Shoes, clothes, accessories." To train the algorithm to find and highlight key meanings in published reviews, a team of AI editors was involved, who made markup based on more than 20 thousand examples. Additional training of the algorithm and direct work is carried out on Avito's own computing power.

In test mode, this function was launched in several categories of Avito Services. At the first stage, about 50% of users will see tips from artificial intelligence. In the future, it is planned to scale the function to other Avito verticals.

Шаблон:Quote 'author = said Natalia Yumatova, Director of Trust and Security Avito.

2023: Addition of Service Offer Valuations

The Avito Services platform has a function for assessing the cost of service offers. The service will show the average prices for the selected service based on platform data, and will also tell you what cost is indicated in the performer's announcement - above or below the average on the platform. Avito announced this on December 20, 2023.

The tool will help users choose the most suitable offer, allow them to compare services from different performers and eliminate the need to spend time viewing a large number of ads. For craftsmen and companies that provide services, the tool will make it possible to correlate their prices for services with market ones.

Information on average prices for the service is generated by Avito algorithms based on data on offers on the platform, taking into account the region of service provision, the specified experience of the contractor, as well as whether the service is provided by a private specialist or a company.

At the first stage, the function is available for ads in the categories "Household services," "Cleaning," "Training and courses," in the future the tool will be scaled to other categories of services.