Servionica provides technical support for the IT infrastructure of the Gemotest Laboratory in Tyumen

2023: IT Infrastructure Health Support

The IT company "Servionica," which is part of the T1 Group, maintains the operability of the IT infrastructure of the laboratory departments of Gemotest in Tyumen. This was announced on April 10, 2023 by T1.

Servionica is responsible for the uninterrupted functioning of the workplaces of the Tyumen laboratory departments: peripheral and cash register equipment, as well as equipment for reproducing video content. The delivery and installation of this technique was the first stage of cooperation between companies, then Servionica specialists, already knowing the customer's IT infrastructure, began to provide technical support services.

As of April 2023, there are more than 150 pieces of equipment in 20 laboratory departments in Tyumen in the Servionica area of ​ ​ responsibility. The company's specialists provide a wide range of technical support: troubleshooting of user workstations, troubleshooting, ON work on, SCS commissioning of new facilities, support for printing equipment, supply and installation of spare parts, as well as consulting employees of the Gemotest Laboratory in Tyumen.

Technical support services are provided in compliance with all SLA requirements established by the contract.

The mission of Gemotest is to increase the availability of high-quality medical services. In solving our problems, we strive to use the most advanced and effective IT technologies, regularly update the fleet of equipment of leading world manufacturers. A robust IT infrastructure is essential for us to effectively manage our IT processes. Servionica specialists help us to ensure its fault tolerance, flexibility and adaptability, "said Sergey Bolshakov, a specialist in technical and economic services at the Gemotest Laboratory in Tyumen.

An obvious trend in recent years is the wider demand by various industries for services from external providers for managing infrastructure, that is, IT systems, networks and storage devices. We provide the laboratory departments of Gemotest in Tyumen with a highly reliable and effective use of IT resources, thereby making it possible to focus on improving the core business and providing patients with leading technologies in the field of laboratory diagnostics, "said Sergey Petukhov, director of projects at Servionica.