Don-Stroy Invest (1C:CRM KORP)

2020: Automation of customer relationship management and sales management based on PP "1C:Enterprise 8. CRM CORP at Don-Stroy Invest JSC

About Customer

Donstroy is the leader in the Moscow real estate market, leading its history since 1994. During this time, an entire city was built. Its area is more than 3,000,000 sq.m., the population is 40,000 people. In this city, no house looks like another. Each of them is a bright personality, embodied in reality by a team of professionals.

Donstroy confidently retains its position as a leader in the capital's housing market. The company's project portfolio already includes 8.4 million square meters of space. Working with large facilities requires a serious approach to building communication with customers and partners.

Accounting in non-specialized programs did not produce the expected result. It was impossible to obtain summary information on transactions in real time, data collection took a lot of time, and distracted managers from current operational tasks.

The management of Donstroy decided to launch a CRM system at the enterprise.

A detailed analysis of the market software and the companies implementing was carried out. software The choice was made in favor of the program "" and 1C:Enterprise 8. CRM CORP the company "."1C-Rarus

Selection criteria:

• domestically produced software
• ability to reflect the entire cycle of interaction with buyers, convenient analysis of work at any stage
• Easy to access data from a remote connection
• availability of system acquisition and implementation
• good developer support

The program was put into operation within the framework of typical capabilities, which saved time resources for implementation and subsequent maintenance.

Functions

The following functions are automated:

• Customer Relationship Management (CRM)

Implementation results

As a result of implementation:

1. The chain of interaction with the buyer from the recording of contact information and needs to the transaction and the transfer of ownership of the property is recorded in the system.
2. Scheduling of calls and meetings on the calendar ensured 100% compliance with the agreed terms of contact with the buyer and fulfillment of the agreements reached.
3. Monitor and analyze your company through reports. The 1C-Rarus specialists made the settings for the reporting parameters at the request of the management. Access to the information base is available both over the local network in the office and through a remote connection at any point, if there is a communication channel.
4. The efficiency of the sales department has become higher, there is an increase in sales, the period from the initial appeal to the transaction has decreased, more often it has become possible to avoid the scenario of prolonged preparation for the transaction and artificial delay in preparatory negotiations.
5. 1C-Rarus specialists have completed the work on the supply and start-up of the system, the work continues as part of the maintenance and updating of 1C:Enterprise 8 configuration. CRM CORP. "

Maintenance

• The Internet version of ITS and ITS Internet services are used
• Consulting is carried out on methodological issues of working with the 1C program
• Consulting is carried out on technical issues of working with 1C software products
• Preferential support has been issued 1S:ITS

Works performed

The following works were performed:

• Delivery of software products to the customer's office
• Individual training at the customer's office
• Consulting on the choice of software and options for its maintenance
• Initial Settings for Standard/Industry Solution (Program) to Start Accounting
• Selling Selected Products
• Installing Software on Customer Computers