Selection (CORP 1C:CRM)

2022: Automation of customer relationship management and sales management based on PP "1C:Enterprise 8. CRM CORP "in LLC Specialized developer" CHOICE "

About Customer and Project

Construction company "CHOICE" is one of the leaders in the construction industry in the Central Black Earth region. The company's business card is the speed and consistently high quality of construction of modern residential facilities. Specialized developer "CHOICE" specializes in the construction of real estate objects, as well as the creation of infrastructure on their territory.

The purpose of LLC Specialized developer "CHOICE" is to build long-term relations with Customers, it is important to fulfill the agreements reached on time and accurately.

To achieve this goal, a reliable accounting system was required to simplify the interaction between departments of the company, preserve information about working with Customers, manage transactions and sales, and control the work of the enterprise.

At a meeting with representatives of 1C partner - 1C-Rarus, the "CHOICE" management discussed the requirements for the program. The 1C: Enterprise 8 configuration is selected . CRM CORP, "as this solution most fully reflects and controls the entire customer relationship process.

As a result of implementation:

• The chain of interaction with the Customer, from the recording of contact information and needs to the registration of the transaction and the transfer of ownership of the property, is recorded in the system.
• Scheduling of calls and meetings on the calendar ensured 100% compliance with the agreed terms of contact with the Customer and fulfillment of the agreements reached. Company managers noted a convenient mechanism for reminding performers of scheduled or expired tasks and meetings.
• Control and analysis of the company's work is available through reports. The company's management assessed the convenience of obtaining detailed analytical reports on transactions, which allows for timely control over the work on transactions.
• The company's marketing service has received a tool for planning and analyzing the effectiveness of marketing activities.
• The efficiency of the sales department has become higher, there is an increase in sales, the period from the initial appeal to the transaction has decreased, more often it has become possible to avoid the scenario of long preparation for the transaction and artificial delay in preparatory negotiations.

Cooperation with 1C-Rarus continues, a configuration support agreement "1C:Enterprise 8. CRM CORP. "

Functions

The following functions are automated:

• Customer Relationship Management (CRM)

Maintenance

• The Internet version of ITS and ITS Internet services are used
• Consulting is carried out on methodological issues of working with the 1C program
• Consulting is carried out on technical issues of working with 1C software products
• Preferential support has been issued 1S:ITS

Works performed

The following works were performed:

• Delivery of software products to the customer's office
• Consulting on the choice of software and options for its maintenance
• Initial Settings for Standard/Industry Solution (Program) to Start Accounting
• Selling Selected Products