TactonSnab (1C:Enterprise 8. Trade and Customer Relationship Management (CRM))

2021: Automation of accounting using PP "1C:Enterprise 8. Trade and Customer Relations Management (CRM) "at TaktonSnab LLC

The online store "Tacton" offers to buy building materials in Izhevsk or with delivery in Izhevsk and other regions of Udmurtia. In it you can buy building materials, finishing materials, paints and varnishes, tools, electrical goods, plumbing.

The company's goal in working with customers is a high level of customer service. To achieve it, company managers try to choose the most acceptable delivery option, offer customers a convenient option for paying for an order. In order to organize the work of all divisions in a single information space in accordance with the concept of customer orientation, the management of Tacton (LLC TactonSnub"") entered into an agreement for the supply and launch of the software product 1C:Enterprise 8. Trade and Customer Relationship Management (CRM)"." The contractor of the contract has chosen the company 1C-Rarus"."

Automation work was carried out within the agreed time frame, users were trained, the information base was configured for the specifics of the customer's business.

Users noted that the software product "1C:Enterprise 8. Trade and Customer Relationship Management (CRM) "has an understandable and friendly interface, easy to use. As a result of its implementation, the efficiency of automated services improved, the time for routine operations was reduced, and the quality of staff work improved.

Results of accounting system implementation:

• All information on customers is structured, clear planning of work stages is carried out. The level of sales management has grown.
• A clear work of the warehouse is organized, reliable information about the availability of goods is actively used both in the sales department and in the preparation of orders to suppliers.
• The marketing department plans events using CRM system analytics, data helps to clearly select the target audience and get a large conversion.
• Managers of different levels actively use the system reports: "Sales funnel," "Analysis of the work of managers with clients," "Contact and sales analysis," which helps to control and effectively manage the work of the sales department.

The implementation project has been completed, at present a support agreement has been concluded with 1C-Rarus to receive regular consulting assistance on working with 1C:Enterprise 8 program. Trade and Customer Relationship Management (CRM). "

Functions

The following functions are automated:

• ABC/XYZ Sales Analysis
• Settlements with customers
• Settlements with suppliers
• Wholesale
• Customer Ordering
• Ordering suppliers
• Calculation of standard cost of orders
• Retail trade
• Supplier Relationship Management
• Warehouse Inventory Management
• Pricing, Price Lists

Maintenance

• The Internet version of ITS and ITS Internet services are used
• Consulting is carried out on methodological issues of working with the 1C program
• Consulting is carried out on technical issues of working with 1C software products
• Preferential support has been issued 1S:ITS

Works performed

The following works were performed:

• Delivery of software products to the customer's office
• Consulting on the choice of software and options for its maintenance
• Initial Settings for Standard/Industry Solution (Program) to Start Accounting
• Selling Selected Products

Customer Feedback

We have applied to 1C-Rarus for the automation of activities on 1C:Enterprise 8 platform. Our organization has decided to use the software product "1C:Enterprise 8. Trade and Customer Relations Management (CRM) "for the purpose of automated accounting according to Russian legislation standards.

The system was put into commercial operation in 14.07.2021.

Our organization decided to use the software product "1C: Trade and Customer Relationship Management (CRM)" in order to organize the work of all departments in a single information space in accordance with the concept of customer orientation.

The company's specialists conducted a professional presentation of the program, during which we were convinced of its functionality to its current needs.

Our choice of 1C: Sales and Customer Relationship Management (CRM) program was mainly influenced by the following product capabilities:

• Customer Relationship Management (CRM)
• automation of the company's business processes;
• Customer Order Management
• Automate sales, purchasing, and inventory management processes
• Supply and pricing management;
• sales and purchasing planning, activity scheduling;
• marketing management, planning and conducting marketing campaigns, customer service management;
• extended analysis of the client base, joint analysis of mutual settlements, turnover and history of relations with clients;
• monitoring and analysis of the efficiency of trading, service and marketing activities.

We have chosen 1C-Rarus as the most well-known company on the market, having positive recommendations from clients, a wide staff of highly qualified consultants, a high-quality technical support service.

Software Product "1C:Enterprise 8. Trade and Customer Relationship Management (CRM) "has an understandable and friendly interface, easy to use. As a result of its implementation, the efficiency of automated services improved, the time for routine operations was reduced, and the quality of staff work improved.

Using 1C:Enterprise 8 system programs successfully, we recommend that other companies also become users of these programs.