Go Invest Automates Claims and Asset Management with Naumen Solutions

2024: Naumen Service Desk Implementation

Go Invest The brokerage has implemented in two months Naumen Service Desk for service maintenance Naumen SAM and for accounting and management of software assets. Now the company spends 70% less time processing personnel requests and synchronizing about data the used and. ON licenses This was Naumen announced on May 23, 2024.

As of May 2024, 20 operators work in the system. Users apply through the self-service portal in which the service catalog is set up, as well as by mail or phone. The entire lifecycle of the call takes place in one tool: from automatic processing and distribution to executors, to the solution and saving to the archive.

The second stage of the project was the automation of software asset management processes using the Naumen product. SAM The system controls 1.5 thousand licenses, including one specialized financial software for access trade to sites. The solution helps to manage 140 ON office workplaces, 100 physical and, virtual servers as well as network and specialized equipment. All data in the system is standardized, assets are recorded in the same format.

Naumen SAM helps you automatically take into account purchased software licenses and renew them in time, which allows you to avoid stopping access to critical external services, take into account equipment supply contracts, inventory devices and software. The system builds a database of configuration units and establishes relationships between devices and software assets.

With the help of online reporting tools in Naumen Service Desk, the company generates visual reports and monitors key metrics related to the provision of IT services and software asset management in real time, analyzes the demand for licenses and predicts the dynamics of use.

Naumen products help us build optimal service processes and automate IT asset management. For us, the high quality of products and their completely Russian origin are especially important. Naumen is becoming an important element of the Go Invest IT landscape and supports the development of the digital financial business, said Lev Epstein, CIO of Go Invest.

As a result of the project, the customer received a qualitatively new IT asset management tool and optimized current business processes, reducing support costs and increasing satisfaction with internal IT services. In addition, the risks associated with licensed software were reduced, accounting processes were established in deep conjunction with support processes. The project made it possible to reach a higher level of IT maturity and open up new opportunities, - said Nikita Kardashian, head of the practice of integrated digitalization of Naumen processes.