KAO Azot creates a single environment for service and design work based on Naumen solutions

2024: Implementation of the Project Service and Management Tool

The production enterprise KAO Azot has implemented a single tool for servicing and managing project activities based on Naumen Service Desk and Naumen Project Ruler. A bundle of Russian products replaced the foreign ManageEngine ServiceDesk Plus system and made it possible to effectively process more than 2.4 thousand applications monthly. The project was completed in 2.5 months. Naumen (Naumen Consulting) announced this on August 26, 2024.

Thanks to the transition to Naumen Service Desk, the company reengineered the service catalog, making it more understandable. A unified IT service application form has been introduced for system users. Each service is assigned to a specific team of performers. Applications are automatically distributed by the system to the specialists assigned to it.

The system has configured dashboards that display the key performance indicators of the IT department. The head has access to a dashboard with statistics throughout the Office or an individual employee in real time. For employees, similar dashboards are provided, only with personal metrics.

With the help of Naumen Service Desk, an inventory of IT equipment was carried out, the devices are marked with QR codes.

Integration with the Naumen Project Ruler system has created a unified environment for specialists who participate in internal enterprise projects and IT support. In this case, you do not need to switch between systems to solve requests related to project tasks.

The accounting of labor costs was implemented to recycle time for the fulfillment of applications and design tasks. Integration with the access control system made it possible to display the employee's time in the workplace.

The company continues to develop the system, planning to make it the only tool for the IT division. So, in the near future - the creation of a knowledge base with documentation and instructions, the implementation and development of license management processes.

The Naumen Service Desk product meets all our requirements: it is included in the register of domestic software, has a knowledge base, equipment accounting, a project management module, license accounting and has flexible settings, - said Maria Sukhanova, head of the informatization and communications department of KAO Azot.

The system gives a quick start and is based on a modern stack of technologies. These factors were decisive when choosing, - said Anastasia Yakovleva, an analyst at the application development group of KAO Azot.

With the help of a bundle of Naumen products, a unified system was created for processing requests and managing project activities in the IT division - the Department of Informatization and Communications. The quick implementation dates confirm the wide possibilities of our low-code platform, which is a convenient tool for solving almost any IT task and not only, - said Nikita Kardashian, head of integrated process digitalization practice, Naumen.