Rikitlab: Tikitrik

The main articles are:

• IT Service Management (ITSM)
• SaaS - History. Philosophy. Development drivers

Tikitrik - the Russian ITSM a solution for managing requests, incidents and changes in support and support services IT. The product was developed taking into account the specifics and requirements of IT departments.

2025: Launch of Partner Program

TIKITRIK's IT Services and Asset Management Platform has become available through a partner program offering favorable conditions for the joint development of ITSM and ITAM. The vendor plans to create a partner network that will bring together about 20 leading integrators and distributors. The developer announced this on February 25, 2025.

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Фото: Riquitlab

TIKITRIK includes three key solutions: Service Desk, Asset Management, and IT Change Management. Depending on the needs of the business, solutions can be used individually or in combination. The platform is available in both on-premiere and SaaS-format.

RIKITLAB plans to attract to the program system integrators implementing comprehensive projects on digitalization and automation of process control for organizations of different industries (production, finance, fuel and energy complex, retail, e-commerce, transport, education, etc.).

The partner program offers special pricing and flexible licensing schemes, training and support, including materials, webinars and expert advice for the effective implementation and use of TIKITRIK. Partners will have access to demos and beta testing of new features, as well as the ability to make product development proposals.

According to our estimates, the Russian market for solutions for managing IT services and assets will grow by 50% by the end of 2025. External circumstances create a particular need for flexible products that are ready for rapid deployment and adaptation to business goals. The partner program was developed taking into account the interests of all parties: integrators receive favorable conditions for the supply and implementation of an effective platform, and customers - an integrated approach to solving their problems, - said Artem Khizhny, General Director of RIKITLAB.

2024

Tikitrik Asset Management Module Release

The domestic RIQUITLAB developer on November 27, 2024 announced the launch of the module. TIKITRIK Asset Management This solution is focused on medium and large businesses, which strives to work efficiently with assets and resources. IT

Asset Management became the next module in the comprehensive Russian ITSM solution TIKITRIK. Read more here.

SaaS Version View

Rikitlab released an updated version of the ITSM product TIKITRIK. In addition to a large functionality update, the SaaS version of the solution has become available to customers. The company announced this on September 25, 2024.

This version of the TIKITRIK solution focuses on convenience, simplicity and flexibility of use. Recommended services based on contextual analytics have appeared in the menu. Users were able to clarify the priority of calls and tickets. Added automatic ticket transfers from suspended statuses to work or resolved statuses. The list of available reports has been greatly expanded.

An important update - all the functionality of TIKITRIK has become available in the cloud. The SaaS version of the product provides a fast start-up and also reduces cost of ownership by saving on infrastructure and personnel. Maintenance and maintenance is provided on the vendor side in 24x7 format.

When developing TIKITRIK, we took into account the market needs for an understandable and flexible product of Russian production. Thanks to convenience, functionality, speed, rapid deployment and a democratic pricing policy, the solution is suitable not only for large, but also for medium and small businesses, "said Artem Khizhny, General Director of RIKITLAB.