Rikitlab: Tikitrik

Main article: IT Service Management (ITSM)

Tikitrik is a Russian ITSM solution for managing requests, incidents and changes in IT support and support services. The product was developed taking into account the specifics and requirements of IT departments.

2024: SaaS Version Presentation

Rikitlab released an updated version of the ITSM product TIKITRIK. In addition to a large functionality update, the SaaS version of the solution has become available to customers. The company announced this on September 25, 2024.

This version of the TIKITRIK solution focuses on convenience, simplicity and flexibility of use. Recommended services based on contextual analytics have appeared in the menu. Users were able to clarify the priority of calls and tickets. Added automatic ticket transfers from suspended statuses to work or resolved statuses. The list of available reports has been greatly expanded.

An important update - all the functionality of TIKITRIK has become available in the cloud. The SaaS version of the product provides a fast start-up and also reduces cost of ownership by saving on infrastructure and personnel. Maintenance and maintenance is provided on the vendor side in 24x7 format.

When developing TIKITRIK, we took into account the market needs for an understandable and flexible product of Russian production. Thanks to convenience, functionality, speed, rapid deployment and a democratic pricing policy, the solution is suitable not only for large, but also for medium and small businesses, "said Artem Khizhny, General Director of RIKITLAB.