| Developers: | Rikitlab |
| Last Release Date: | 2025/06/04 |
| Technology: | ITSM - IT Service Management Systems, SaaS - Software as a Service |
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The main articles are:
Tikitrik - the Russian ITSM a solution for managing requests, incidents and changes in support and support services IT. The product was developed taking into account the specifics and requirements of IT departments.
2025
Rak Russian service desk helps companies save and speed up support
Against the background of growing demand for domestic ITSM solutions, businesses need systems that can be quickly implemented, easily accompanied and effectively used in their daily work. TIKITRIK, Service Desk developed the Russian IT by RIKITLAB, is a solution for managing user requests and the application lifecycle, created taking into account current realities. Service desk combines the simplicity of the interface with the depth of functionality, cloudy and in the version it provides a quick start without additional infrastructure costs. This article provides a detailed analysis of the capabilities of TIKITRIK: from advantages and architecture to a demo tour of the system. Read more here.
Adding "Skill Matrix"
The Russian IT services and asset management platform TIKITRIK, developed by RIKITLAB, has added a module - "Skills Matrix." This tool expands the capabilities of the system and is implemented as an additional functionality for solving HR problems related to the assessment and development of personnel. Rikitlab announced this on June 4, 2025.
The TIKITRIK platform includes three key solutions: Service Desk (Employee Call Lifecycle Management), Asset Management, and IT Change Management. IT Each of the solutions can be used both independently and as part of a single ecosystem. TIKITRIK scales to the tasks of various departments and is used to automate service processes: from IT and to HR the tasks of the production loop.
The Skills Matrix module is designed to build and maintain scorecards and competency models linked to roles, positions, or tasks within an organization. It allows you to assess the current level of development of employees, compare it with target profiles and use the data obtained in personnel planning, training, the development of internal mobility and the distribution of roles in projects. The solution is customized to the needs of a specific company and is integrated into the already deployed TIKITRIK platform. The average implementation time, taking into account the adaptation to the customer's business processes, is about a month.
 | TIKITRIK is a system suitable for automating work with different types of requests. As a designer, the platform scales well: additional modules are configured for specific business tasks and at the same time rely on a reliable architecture. In response to customer requests for system work with qualifications and professional skills of employees, we have developed a customizable module "Skills Matrix," which is organically integrated into the already used TIKITRIK stack, "said Artem Khizhny, General Director of RIKITLAB. |  |
Launch Partner Program
TIKITRIK's IT Services and Asset Management Platform has become available through a partner program offering favorable conditions for the joint development of ITSM and ITAM. The vendor plans to create a partner network that will bring together about 20 leading integrators and distributors. The developer announced this on February 25, 2025.
TIKITRIK includes three key solutions: Service Desk, Asset Management, and IT Change Management. Depending on the needs of the business, solutions can be used individually or in combination. The platform is available in both on-premiere and SaaS-format.
RIKITLAB plans to attract to the program system integrators implementing comprehensive projects on digitalization and automation of process control for organizations of different industries (production, finance, fuel and energy complex, retail, e-commerce, transport, education, etc.).
The partner program offers special pricing and flexible licensing schemes, training and support, including materials, webinars and expert advice for the effective implementation and use of TIKITRIK. Partners will have access to demos and beta testing of new features, as well as the ability to make product development proposals.
| | According to our estimates, the Russian market for solutions for managing IT services and assets will grow by 50% by the end of 2025. External circumstances create a particular need for flexible products that are ready for rapid deployment and adaptation to business goals. The partner program was developed taking into account the interests of all parties: integrators receive favorable conditions for the supply and implementation of an effective platform, and customers - an integrated approach to solving their problems, - said Artem Khizhny, General Director of RIKITLAB. | |
2024
Tikitrik Asset Management Module Release
The domestic RIQUITLAB developer on November 27, 2024 announced the launch of the module. TIKITRIK Asset Management This solution is focused on medium and large businesses, which strives to work efficiently with assets and resources. IT
Asset Management became the next module in the comprehensive Russian ITSM solution TIKITRIK. Read more here.
SaaS Version View
Rikitlab released an updated version of the ITSM product TIKITRIK. In addition to a large functionality update, the SaaS version of the solution has become available to customers. The company announced this on September 25, 2024.
This version of the TIKITRIK solution focuses on convenience, simplicity and flexibility of use. Recommended services based on contextual analytics have appeared in the menu. Users were able to clarify the priority of calls and tickets. Added automatic ticket transfers from suspended statuses to work or resolved statuses. The list of available reports has been greatly expanded.
An important update - all the functionality of TIKITRIK has become available in the cloud. The SaaS version of the product provides a fast start-up and also reduces cost of ownership by saving on infrastructure and personnel. Maintenance and maintenance is provided on the vendor side in 24x7 format.
| | When developing TIKITRIK, we took into account the market needs for an understandable and flexible product of Russian production. Thanks to convenience, functionality, speed, rapid deployment and a democratic pricing policy, the solution is suitable not only for large, but also for medium and small businesses, "said Artem Khizhny, General Director of RIKITLAB. | |
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