1C: Service Center Management

The software product of the company "1C-Rarus" - "1C: Service center management," received in April 2011 the certificate "1C: Compatible! Program system 1C: Enterprise. " This certificate confirms the compliance of the standard solution with the requirements of 1C for software products developed on the 1C: Enterprise platform.

Basic characteristics

1C: Service Center Management is designed to automate the operational activities of enterprises providing warranty and non-warranty repair services, as well as servicing household, computer equipment and various equipment.

The configuration is a circulation solution that allows you to comprehensively automate the tasks of operational and management accounting, analysis and planning of repair operations, production, supply, retail, which provides effective management of a service center engaged in repair of any type of equipment.

The software product is developed on the basis of the standard configuration "Management of a small company" of the "1C: Enterprise" system and is delivered to users with already made changes after the release of a new release of this standard configuration.

The main functionality of the program:

1. Accounting:

• stationary repair works: acceptance of goods for repair, issuance of repaired equipment; customizable set of repair steps.
• on-site repair works: departure of the foreman, report on work with the client; Interaction with third-party service centers transfer of equipment for repair to a third-party service center, return of equipment.
• replacement fund: execution of documents for the issuance and return of goods transferred to substitution.
• goods transactions: receipt, sale, transfer of goods and materials for repair.
• Foremen's working time - You can plan time and human resources for payroll.

2. Design:

• warranty for the services of the service center for the repair of equipment, as well as warranty coupons for sale for goods subject to warranty maintenance.
• sales checks and, at the end of the shift, a cash register summary report, including returned goods per shift.
• documents for planning and accounting of production and processing;
• commission trading accounting documents;

3. A set of analytical reports that allow you to analyze the repairs and services performed, ongoing repairs and unserved orders.

4. Working with acquiring systems, accounting for payments for goods using payment cards.

5. Trade equipment support: fiscal recorders, data collection terminals, barcode scanners, buyer displays, payment terminals, read magnetic cards.

The product allows:

• Automate the workstations of the receiver and foreman.
• Optimize the work of personnel and reduce downtime by using the mechanism for distributing the load of wizards, including field ones.
• Promptly monitor repair orders, the stage of their execution, the cost of work and the effectiveness of the enterprise.
• Optimize parts ordering to manufacturers and suppliers based on service center needs and existing repair requests.
• Control the debt on mutual settlements, including warranty repairs.

2023

Release of version 3.0 and de-sales of boxed supplies

On March 29, 2023, the 1C Company jointly with the 1C-Rarus Development Center announced the release of edition 3.0 of 1C:Enterprise 8 software product. Service Center Management "(hereinafter 1C: Service Center Management).

"1C: Service Center Management"

As reported, the industry solution is designed to automate the activities of enterprises providing warranty and post-warranty repair services, servicing household and computer equipment and various equipment.

The program was developed on the basis of the typical configuration "Management of our company," version 3.0 with the preservation of basic functionality (version 2. 0 by typical and industry configuration was not released).

The functionality of the software product is supplemented with the following features:

• In addition to repairs, service centers often carry out retail trade related goods and spare parts. The program has a built-in cashier's workplace with an interface and capabilities. 1S:RMK
• The retail sales subsystem received the greatest development. You can set up a legal check template. Installment sales are supported, it became possible to issue a return of goods from the buyer without specifying the sale check, issue a sale of services under an agency agreement and take into account agency revenue.
• When you post items, you can group them into segments to assign discounts, use for matching in documents, or use for selection in reports. You can use commodity package sets as separate unit sets. When you generate reports, you can select units that may differ from the item storage units.
• Pricing is done using the Set Prices document. The document sets static and calculates dynamic price types, prints price tags, controls the price assignment history, and controls those responsible.
• Personnel management capabilities have expanded. The Daily Report document allows you to keep records of employees' working times. You can create individual employee bonus rules for personal sales results.
• The Picking document has optimized the warehouse operations of assembling, accounting, pre-sales and sales of sets of goods.
• Warehouse employees can receive and ship goods, conduct an inventory in the warehouse even in premises with unstable communication using the 1C: Storekeeper mobile application.
• An additional type of structural units "Store" has appeared, for which you can set your own work schedule. For stores (service centers within a network) and warehouses, you can set up data exchange using the Distributed Information Base (RIB) mechanism and organize access to information only for the selected service center or warehouse.

1C Service Center Management Functionality

The main users of the program are a call center employee, a receiver, a repair foreman, a TsTO employee, and an enterprise manager.

The solution allows:

• Optimize the work of personnel and reduce downtime by using the mechanism for distributing the load of craftsmen, including field ones;
• Promptly monitor requests for repair and maintenance, the stage of their execution, the cost of work;
• Optimize the ordering of parts to manufacturers and suppliers, taking into account the needs of the service center and existing customer requests;
• Control the debt on mutual settlements;
• Optimize the efficiency of the company, providing owners and managers with a wide range of management tools, and employees with opportunities for productive daily work.

Industry-specific accounting features

• Built-in. CRM Maintain customer database. Capture all customer contacts. Communication with clients directly in the program through chats Telegram both the "" Vkontakte and "" groups email. IP-telephony SMS Sales funnel. ABC/XYZ sales analysis. Analysis of leads, customer base, performance of managers.
• Use of service-specific reference books: types of repair stages, results of repair stages, counterparties, service points, vehicles, delivery areas, manufacturers, repair coding systems, trademarks, models.
• Conclusion of an agreement with the client based on the contract in the context of points and service techniques. Contains: service schedule, payment calendar, terms of service.
• Use metrics to evaluate customer experience under agreements.
• The Contract Printing Designer allows you to edit both fields to be filled in and predefined contract parameters.
• Call center employee AWS:
  • registration of incoming calls in the context of points and service techniques
  • analysis of registered applications and events
  • follow-up
  • control of works performance

• AWS Repair and maintenance:
  • Profile Selection: Receiver/Wizard
  • Record of stationary repair works
  • Accounting of on-site repair works
  • Interaction with third-party service centers
  • Replacement fund accounting
  • Registration of warranty for components and repaired equipment
  • Issue Inventory to Engineers
  • Advanced search for parts and accessories in stock
  • Printing of labels for items under repair
  • Obtaining images from a WEB camera of an image of equipment accepted for repair, followed by the ability to mark and store the resulting image.

• AWS of the technical service centre employee:
  • Accounting of ECL stamps and blocks, version passports, CASH REGISTER EQUIPMENT holograms and seal stamps
  • Schedule of ECL replacement
  • CCT registration/re-registration
  • Maintenance
  • Repair of CCP
  • Replacement fund accounting
  • Transfer to a third-party service center
  • Unified Printing Plates
  • Formation of certificates of technical conclusion and printing of maintenance contracts

• Assign wizards to service a specific technician/service point.
• Master Time Accounting and Scheduling. The ability to take into account working time and manage personnel for payroll. Mechanism for distributing orders to wizards.
• Service for automatic generation of the departure schedule of masters and invoices for payment
• Accounting of repair payments: prepayment, cash and non-cash bank payment, payment through the SBP.
• Seller-Cashier AWS:
  • Check-out of cash registers;
  • payment of goods and services in cash and non-cash funds;
  • shift opening/closing;
  • print X-report;
  • receipt/withdrawal of funds;
  • return of goods.

• Service for processing delivery of goods from client/to client.
• Accounting for commodity transactions. Receipt, sale, transfer of goods and materials for repair, inventory.
• Interaction with manufacturers. Storage of information on coding systems of manufacturers. Accounting of models, types of products of manufacturers. Coding of repair chains. Reporting in the format required by the equipment manufacturer.
• Use of masters and assistants: assistants for drawing up payment, repair, distribution of planned departures; wizards for ordering, group execution of repairs, creation of a number range EQL.
• Exchange of electronic documents with counterparties using electronic digital signature.
• Automatic discounts and markups, including discount cards. Bonus loyalty programs.
• A set of analytical reports allows you to analyze the repairs and services performed, ongoing repairs, outstanding orders, and keep the profitability of the business under control. The manager's monitor promptly displays information on key areas of the enterprise's activities.
• A wide range of connected sales equipment: online CCT (54-FZ), buyer's displays, barcode scanners, data collection terminals, label printers, acquiring terminals.
• Data Exchange and Integration:
  • 1C: Home appliances and communications store - comprehensive automation of retail stores and service units);
  • 1C: Accounting - accounting and tax accounting according to RAS is carried out using already accumulated data on the operation of the service center, which excludes re-entry of information);
  • Online sales through the Mag1c web showcase, ready-made sites and landings 1C-UMI, existing sites on various CMS or supporting exchange according to the CommerceML standard, through the VKontakte Store and Yandex Market.

Getting 1C: Compatible Certificate

The 1C-Rarus software product for service center management received the certificate "Compatible! Program system 1C: Enterprise. " Certification certifies the reliable quality of the product and its compatibility with other 1C programs.

Solution "1C: Service center management," rev. 3.0, is developed on the basis of the configuration "Management of our company," while maintaining all the basic capabilities and mechanisms of the standard solution.

"1C: Service Center Management" helps enterprises for warranty and non-warranty repair of equipment:

• Keep records of stationary and on-site repair work, accept and issue goods, issue guarantees.
• Record the departure of the foreman and prepare reports on the work performed.
• Organize work on the replacement fund, and with third-party service centers.
• Build individual interaction with customers, notify about the status of repairs.
• Connect trading equipment, interact with any coding systems of manufacturers.
• Perform scheduled maintenance.
• Keep records of commodity transactions.
• Calculate the piecework wages of the performers.
• Analyze services, outstanding orders, keep the profitability of the business under control.
• Exchange data with "1C: Home Appliances and Communications Store," "1C: Accounting," sites.

Service center owners and managers get convenient management tools, and employees get opportunities for productive daily work.

2013

Revision 1.4 of the program "1C: Service Center Management"

The product automates the main tasks of managing and accounting the service center: from supply and procurement to repairs, property and finance. The updated edition will allow you to exchange data with the online store and with the points of receipt of equipment for repairs, monitor the status of orders and focus the attention of employees on the most important orders. The software product "1C: Service Center Management" was released in version 1.4, the development of which took into account the best ideas and implementation experience in industry enterprises. The solution is optimal for companies engaged in servicing household and computer equipment, trading, providing warranty and non-warranty repair services, and equipment maintenance. 1C: Service Center Management automates the main tasks of the service center accounting, creating a single environment for managing its activities: marketing and sales, supply and procurement, interaction with manufacturers, warehouse and production, substitution fund, mutual settlements and deliveries, planning and accounting for repairs, retail sales, finance and property, salary and personnel. The software product allows the management of service centers to analyze, plan and flexibly manage the company's resources to increase its competitiveness. Managers and employees with its implementation receive a tool to improve the efficiency of daily work. The built-in analyses collect information on all accounting sections.

The new version 1.4 has a number of advantages over the previous version of the program:

• Assistant to the initial filling of the information base;
• Granting different levels of access rights;
• Data exchange with an online store;
• Exchange of data on repairs with the store where the products are received/delivered;
• Processing the sale of goods, monitoring the status of sales and focusing managers on important orders;
• Accounting for the execution of incoming, consumption and repair operations according to the serial numbers of the item;
• Registration of customer requests under agreements and repair based on the request.

The cost of the updated software product is 22 thousand rubles. The new version of the software product can only be used with the 1C: Enterprise platform version 8.2.15 and higher. The solution "1C: Service Center Management" is intended only for management accounting. To automate accounting and tax accounting, it is recommended to purchase the 1C: Accounting 8 program, with which data exchange is provided. The old version 1.3 of the program will be supported until January 31, 2013. From February 1, 2013, it is recommended to switch to a new version of the product.

Recertification passed

On assignment of the next certificates of the company "1C" "Compatible! The 1C: Enterprise program system "Solution" 1C: Service Center Management "was announced by the press service of 1C-Rarus on August 15, 2013.

The certificate confirms the compliance of the program with high quality standards developed by 1C.

2015

Revision 1.5 of the program "1C: Service Center Management"

The Service Center Management configuration automates the following operations:

• Accounting of stationary repair works. Acceptance of goods for repair, issuance of repaired equipment. A customizable set of repair milestones.
• Accounting of on-site repair works. Wizard check-out, report on works performed at the client.
• Accounting of the replacement fund. Execution of documents for issue and return of goods transferred to substitution.
• Interaction with third-party service centers. Transfer of equipment for repair to a third-party service center, return of equipment.
• Customer engagement. Link service points and serviced equipment to a specific customer. Execution of an individual agreement with the client indicating the departure schedule, terms of service and the payment calendar.
• Interaction with manufacturers. The repair coding mechanism allows you to work with various complex repair coding systems and implement interaction with any coding systems of various manufacturers.
• Issue a warranty for the services of the service center for the repair of equipment, as well as issue warranty coupons when selling for goods subject to warranty maintenance.
• Master Time Accounting and Scheduling. The ability to take into account working time and manage personnel for payroll.
• Accounting for commodity transactions. Receipt, sale, transfer of goods and materials for repair.
• Execution of production and processing planning and accounting documents.
• A set of analytical reports that allow you to analyze the repairs and services performed, ongoing repairs and outstanding orders.

It is supported to upload data to the "Enterprise Accounting Department" for maintaining regulated accounting.

The configuration "Service center management" is developed on the basis of the typical configuration "Small company management" rev. 1.5, for its operation it is necessary to have the installed platform "1C:Enterprise 8.3."

2016

"1C: Service Center Management," rev.1.6

The main industry functionality of the program:

• Accounting of stationary and on-site repair works. Acceptance of goods for repair, issuance of repaired equipment. Configurable number and sequence of repair steps. Wizard check-out, report on works performed at the client.
• Replacement fund: accounting and execution of documents for the issuance and return of goods transferred to substitution.
• Interaction with third-party service centers. Transfer of equipment for repair to a third-party service center, return of equipment.
• Delivery: execution of a delivery request, report on completed applications.
• Accounting of service center item by serial numbers.
• Customer engagement. Link service points and serviced equipment to a specific customer. Execution of an individual agreement with the client indicating the departure schedule, terms of service and the payment calendar.
• Interaction with manufacturers. The repair coding mechanism allows you to work with various repair coding systems from different manufacturers and implement interaction with them.
• Issue a warranty for the services of the service center for the repair of equipment, as well as issue warranty coupons when selling for goods subject to warranty maintenance.
• Optimize parts ordering to manufacturers and suppliers, taking into account the needs of the service center and existing repair requests.
• Master Time Accounting and Planning, Management Payroll.
• Planning and accounting of production, processing.
• Interaction with loyalty bonus programs.
• A set of analytical reports allows you to analyze the repairs and services performed, ongoing repairs, outstanding orders, and keep the profitability of the business under control.
• A wide range of connected trading equipment: fiscal recorders, data collection terminals, bar code scanners, buyer displays, payment terminals, magnetic card readers.
• Integration with the service center site based on. CMS 1C-Bitrix
• Data exchange with "1C: Retail 8. Home Appliances and Communications Store "and" 1C: Accounting. "

The "Service Center Management" configuration is based on the typical "Small Company Management" configuration, rev. 1.6 of " pro gram system, while maintaining all the basic capabilities and mechanisms of this typical solution.