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EDMS market in Russia

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Global market

2024: The volume of the global market for electronic document management systems grew by 13% to $7.7 billion over the year

In 2024, costs in the global market for electronic document management systems (EDO) reached $7.68 billion. For comparison, a year earlier, expenses in the relevant area were estimated at $6.8 billion. Thus, the growth was about 13%. Industry trends are addressed in the Grand View Research survey, which TAdviser reviewed at the end of May 2025.

One of the market drivers is the ongoing digitalization of enterprises. EMO implementation provides a number of significant advantages over traditional document exchange. This is, in particular, the ability to automate many operations, which simplifies the execution of routine tasks and reduces the burden on personnel. The use of EDM platforms increases the efficiency of business processes. These systems can provide a high level of security by encrypting and using an electronic digital signature. Each employee's access to the database is monitored so that changes can be monitored. This significantly reduces the cost of printing and delivering paper media.

The industry was positively affected by the pandemic, COVID-19 which provoked the transition to remote work and remote cooperation. EDO platforms provide access to enterprise documents from anywhere with a connection to. Geographically to the Internet distributed team members can edit and share documents in real time, regardless of their location, enabling efficient collaboration and performance.

Industry development is facilitated by the integration of advanced technologies such as artificial intelligence and machine learning. AI algorithms are capable of performing a variety of tasks at high speed - from searching for keyword documents and classifying them to extracting data and generating reports. AI can check various attributes of documents, for example, the validity of contracts, and form recommendations for further actions. AI tools save employees time and minimize human error.

By deployment type, the cloud segment dominates, accounting for 67% of total revenue in 2024. These platforms offer flexibility and scalability as well as economic benefits by reducing hardware and maintenance costs. Local solutions prefer those organizations that need maximum control over documents and operations. In terms of the use of EDM systems, healthcare, BFSI (banking, financial services and insurance), the public sector, production, IT and telecommunications, retail, etc. are distinguished. The first of these areas provided the largest share of revenue in 2024 - over 23%. Most of the income to suppliers of EDO solutions is brought by large enterprises. Geographically, North America is leading, with a contribution of almost 40%. Among the leading world players named:

• Agiloft;
• Alfresco Software;
• Cflowapps;
• DocLogix;
• Hyland Software;
• IBM;
• Integrify;
• Logicaldoc;
• Microsoft;
• Nuxeo;
• Open Text Corporation;
• Oracle;
• Ricoh;
• Xerox;
• Zoho.

In 2025, the EDO sector is expected to reach approximately $8.7 billion. Analysts at Grand View Research believe that in the future, the CAGR in the market under consideration will be 15.9%. As a result, by 2030, costs could increase to $18.17 billion.^[1]

EDMS tasks

Documents in the organization

• Ensuring effective management and transparency of the organization's activities at all levels.
• Quality Control System Support.
• Information accumulation, data management and access regulation.
• Formalization of activities of each employee.
• Optimization of business processes.
• Save resources by reducing paper management costs.

One of the most important modern trends in the development of the ECM market is the adaptation of the interfaces of electronic document management and data storage systems to remote access from anywhere ("mobile office") and a variety of mobile devices. Customer interest is growing in accessing ECM systems through netbooks, smartphones, communicators, tablets, etc. Specially designed interfaces for such devices increase system usability and user mobility, allow businesses to increase the speed and flexibility of all business processes.

At the same time, interfaces specially designed for mobile devices are devoid of the disadvantages inherent in ordinary access to systems through a web browser: new technologies allow for a richer set of components, interactivity of interfaces, more convenient work with large amounts of data, reduced requirements for communication channels. The mobile workplace for the manager further expands the range of opportunities and adapts the system to the requirements of the top manager: a minimum of necessary operations, an interface focused on working in the modes of coordination, signing and consideration of documents, support for various mobile devices and platforms, the ability to work in off-line mode, etc.

Modern technologies for organizing interfaces allow the manager to impose graphic and voice resolutions on electronic documents - that is, along with the efficiency of electronic document management, the system allows the top manager to use any convenient methods of working with documents.

Factors of EDMS creation

When organizing and selecting EDMS, the following factors are mostly taken into account:

• The need to automate the administrative management of the organization, the complexity of the structure.
• Presence of territorial-remote subdivisions.
• The presence of a large paper archive.
• Need to manage work flows.
• Document Retention Requirements.
• Integration with existing systems.
• The need to store images of documents, the need to support special tasks.
• The need to search for information,
• Data security.
• The need to comply with international, industry and state standards.

EDMS classification

• Systems with advanced information storage and retrieval (electronic archives).
• Systems with advanced workflow tools - designed to ensure the movement of certain objects along predetermined routes. With the help of these systems, you can organize works for which all stages of sequencing and work are prescribed in advance.
• Systems focused on supporting organization management and knowledge accumulation. Combine the elements of the previous two.
• Collaboration-oriented systems. Their task is to ensure that people work together in the organization, even if they are geographically removed, and save the results of this work.
• Systems that have developed additional services. For example, a service for managing customer relations, project management, billing, e-mail. Such systems can be either autonomous or function in the structure of any of the listed classes of systems.

Any organization that wants to get at its disposal a modern high-tech structure for working with document management has a rich choice of software. At the same time, the bet can be made as separate private principles and decisions, which will be cheaper, or use the ready-made complex turnkey system, which will be more convenient and effective. At the same time, the latter option, as a rule, uses the established principles of working with documents and corresponds to the regulatory framework of most enterprises.

Electronic Document Management Philosophy

• One-time document registration, which allows you to uniquely identify the document in any installation of this system.
• The ability to perform operations in parallel, which allows you to reduce the time spent moving documents and increase the speed of their execution
• Continuity of document movement, allowing to identify the person responsible for document (task) execution at each time of document (process) life.
• A single (or agreed distributed) database of documentary information that eliminates the possibility of duplication of documents.
• An efficiently organized document search system that allows you to find a document with minimal information about it.
• A developed system of reporting on various status and attributes of documents, which allows you to control the movement of documents by document flow processes and make management decisions based on data from reports.

Basic concepts of electronic document management

Document flow - the movement of documents in the organization from the moment of their creation or receipt until the completion of execution or sending (GOST R 51141-98); set of works with documents: reception, registration, distribution, control of execution, formation of cases, storage and reuse of documentation, reference work.

Electronic document management (EDM) is a single mechanism for working with documents submitted in electronic form, with the implementation of the concept of "paperless workflow."

A machine-readable document is a document suitable for automatic reading of information contained in it, recorded on magnetic, optical and other media.

Electronic document (ED) - a document created using computer information processing tools, signed with an electronic digital signature (EDS) and saved on machine media in the form of a file of the corresponding format.

Electronic digital signature (EDS) is an analogue of a handwritten signature, which is a means of protecting information that provides the ability to control the integrity and authenticity of electronic documents.

Implementation of EDMS

The introduction of systems electronic document management () EDMS allows to significantly increase the efficiency and corporate culture of working with documents at enterprises of any form of ownership, as well as in government agencies. Read the article EDMS (implementation methodology)

Software technologies of EDMS

Recently, an increasing number of experts have agreed that the indispensable attributes of a comprehensive document automation system should be compositions of three software technologies that have long been offered by developer companies. Read the EDMS article (Software Technologies)

EDMS automation

The concept of "automation strategy" usually means the choice of the set of business processes, actions or operations that are carried out by employees, customers and partners or other participants in the external environment when interacting with the company to achieve their goals. Read EDMS article (automation)

History

The faster the amount of internal information grew, the more obvious the inefficiency of the exchange of traditional paper documents became, but the rapid growth of EDMS was experienced only from the end of the last - the beginning of this century. Only then did organizations of a number of developed countries - both government agencies and private companies of various sizes - begin an active transition to paperless document management. In 2000, the growth of the global EDMS market reached an incredible pace of 89% per year. It was then, in the context of the current boom in the development of Internet technologies around the world, that the solution to the main difficulty in implementing EDMS began to become reality - the inertia of thinking, the unwillingness to make deep changes in the company's infrastructure at the level of both senior management and ordinary employees. The number of computers installed in organizations and the computer literacy of workers steadily increased, which made it possible to switch to fundamentally new methods of business management without tangible losses. Russian entrepreneurs, accustomed to turning to the experience of Western countries in solving management issues, lagged a little, adopting the achievements of foreign colleagues. But already at the same time as laws were passed in the United States, which determined, among other things, the strict requirements for document flow and financial reporting of all public companies in the American stock market, in Russia at the government level there was a clear understanding of the advantages given by EDMS and similar systems.

List of electronic document management systems

Available with projects at this address

See also

• ECM – Enterprise Content Management
• EDMS (Software Technologies)
• EDMS (implementation methodology)
• ECM (Global Market)
• ECM Top Trends
• EDMS (Russian market)
• EDMS in Russia: industry specifics
• Trends in the Russian EDMS/ECM systems market
• Geography of EDMS/ESM projects
• EDMS in SaaS format
• EDI - Electronic Data Exchange

Notes