Ratings of CRM systems and their suppliers
According to the TAdviser database, in 2022, vendors Terrasoft, Microsoft and 1C-Rarus are leading in the Russian CRM market. The article is included in the overview of the TAdviser CRM system in Russia.
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2024
Vendors by number of CRM implementations
For 2021-2024, the TAdviser database has been replenished with information about more than 1,000 CRM systems implementation projects. During this period, such projects were most often implemented on the solutions of four vendors - Creatio, Elma, 1C and Alexrovich.
2022
Vendors by number of CRM implementations
As of February 2022, the TAdviser database contains information on 4,325 implemented CRM systems implementation projects. If we consider this data array from the point of view of CRM vendors, then we can single out the leading companies whose developments are most often implemented.
At the beginning of 2022, like the last few years, Terrasoft is the leader among vendors in the number of CRM projects. TAdviser is aware of 1358 implementations of its solutions. The top three also include Microsoft and 1C-Rarus.
2020
Most popular CRM systems
Analysis of the TAdviser database showed that among 3679 implementations of CRM systems, information about which the publication has, most often CRM projects are carried out using the Creatio solution from Terrasoft. Among the leaders is also the Microsoft Dynamics CRM system and the 1C:CRM solution.
The chart below shows the shares of CRM systems since 2005, therefore, indicators are included, including currently irrelevant solutions (for example, Terrasoft CRM), but widely implemented in the recent past.
Vendors by number of CRM implementations
If we consider not individual CRM systems, but all vendor products belonging to this category of solutions, then according to such a generalized indicator, the leaders will be Terrasoft, Microsoft and 1C-Rarus. Information on other developers, collected based on the analysis of the TAdviser database, is shown in the diagram below.
2017
Most popular CRM systems
According to the TAdviser project database, the Bpm'online solution is the leader in terms of the number of implementations. During the observation period from 2005 to October 2017, the TAdviser database has more than 350 projects completed using this system. Also among the leaders is Microsoft Dynamics CRM - 332 projects and solutions based on 1C - 1C:CRM and BIT: CRM 8 (269 and 160 projects, respectively).
As of October 2017, the total number of CRM projects in the TAdviser database exceeds 2.5 thousand.
Vendors by number of CRM implementations
If you look at all CRM the products of individual vendors, then according to the projects of the TAdviser database, the company is the leader. Terrasoft Over a 12-year observation period, TAdviser has collected information on 509 CRM projects with solutions from this company. Companies and "" are also in the first positions. Microsoft 1C-Rarus
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See also
- Geography of CRM projects
- Industry specific CRM implementations
- Top Russian CRM systems Market Trends
- CRM (Russian market)
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